514 results found
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Add Gmail Integration for the Calendar
It would be great if we could sync our Gmail account so that our Calendar and messages were synced directly to Z2. I love ZenRep but this is one area where I feel it could really improve!
71 votesWe are requesting additional feedback so that we can prioritize the feature set that would be most important to our users.
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Integration with Visual Studio Online (TFS On-Demand)
Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!
61 votes -
Allow custom fields for messages
When receiving messages we need to have more than just the title and description. Other fields, such as associated budget, problem analysis, etc. would be useful. The administrator would also need to define the field type, if its required, and validation patterns.
56 votes -
Organize messages into a public topic
I would like to be able to order messages and make them publicly available
50 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Conferam avum tuum Drusum cum C. Rationis enim perfectio est virtus; Duo Reges: constructio interrete. Nihil illinc huc pervenit. Qui est in parvis malis. Si quidem, inquit, tollerem, sed relinquo.
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Assign & filter topics by admin (and team)
Especially once they've moved to the "under review" or "planned" - need an easier way to make sure there's follow up on these things.
46 votes -
Private Widget
I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.
37 votes -
Apply user segments to reports
Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.
28 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Customize the Satisfaction Widget question so we can ask about a product, not our company name
Be able to customize "How satisfied are you with [name]"
28 votes -
Ability to restrict Admins to specific topics
More granular settings for admins/agents/moderators.
28 votes -
24 votes
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Allow for a read only users
We have set a limit of 2 users per customer, however, we have customers requesting that a read only user be created. Is there any plans to allow settings against a user to be changed to allow 'read-only' user with no content creation rights?
24 votes -
Allow users to edit their own submissions and comments
As long as no one has commented on my newly-created topic yet, I should be able to...
(1) change the title/description without restriction... if, say, 5 minutes later I think of a better one or spot a typo in it or whatever...
(2) completely delete it, no questions asked, if, say, I realize right after posting it that it was lame, or I find out it's a duplicate or whatever...
19 votes
Selina Lehner
responded
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Be able to turn off Instant Answers in the widget
Instant answers in the widget can be great, but sometimes you just want users to use the contact form.
Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.
17 votes -
Include SVG images, iframes, etc., in screenshots created via the widget
The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).
It would be great if there were a way for these screenshots to include all these inline images as well.
17 votes -
Allow users to add attachments to comments
One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.
17 votes -
Allow admins to edit email templates
Allow admins to customize email templates for (some? all?) emails.
17 votes
Anonymous
responded
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Integration with on-premise Team Foundation Server (TFS)
Add support for on-premise instances of TFS, similar to ZenRep for Visual Studio Online.
16 votes -
Bulk change message statuses
Change the status of one or more message at once when viewing a list of messages.
15 votes -
Be able to remove past satisfaction ratings
People often test the satisfaction scores on their account, and we have no way to remove this ratings from being included in analytics
15 votes -
Allow end-users to receive notifications on all new topics and comments (like admins can)
I see an option in the settings for Admin accounts to receive email notifications for new notes and a daily digest, but no way for a non-admin user to receive the same notifications.
15 votes
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