ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. It would be great if we could sync our Gmail account so that our Calendar and messages were synced directly to Z2. I love ZenRep but this is one area where I feel it could really improve!

    71 votes

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    12 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!

    61 votes

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    Gathering feedback  ·  30 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. When receiving messages we need to have more than just the title and description. Other fields, such as associated budget, problem analysis, etc. would be useful. The administrator would also need to define the field type, if its required, and validation patterns.

    56 votes

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    Gathering feedback  ·  34 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I would like to be able to order messages and make them publicly available

    50 votes

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    2 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Especially once they've moved to the "under review" or "planned" - need an easier way to make sure there's follow up on these things.

    46 votes

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    6 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  6. I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.

    37 votes

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    5 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.

    28 votes

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    2 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  8. 28 votes

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    11 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  9. More granular settings for admins/agents/moderators.

    28 votes

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    29 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 24 votes

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    7 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  11. We have set a limit of 2 users per customer, however, we have customers requesting that a read only user be created. Is there any plans to allow settings against a user to be changed to allow 'read-only' user with no content creation rights?

    24 votes

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    17 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  12. As long as no one has commented on my newly-created topic yet, I should be able to...

    (1) change the title/description without restriction... if, say, 5 minutes later I think of a better one or spot a typo in it or whatever...

    (2) completely delete it, no questions asked, if, say, I realize right after posting it that it was lame, or I find out it's a duplicate or whatever...

    19 votes

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    51 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Instant answers in the widget can be great, but sometimes you just want users to use the contact form.

    Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.

    17 votes

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    8 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  14. The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).

    It would be great if there were a way for these screenshots to include all these inline images as well.

    17 votes

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    8 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  15. One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.

    17 votes

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    13 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Allow admins to customize email templates for (some? all?) emails.

    17 votes

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    19 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous responded

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  17. Add support for on-premise instances of TFS, similar to ZenRep for Visual Studio Online.

    16 votes

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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Change the status of one or more message at once when viewing a list of messages.

    15 votes

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    0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  19. People often test the satisfaction scores on their account, and we have no way to remove this ratings from being included in analytics

    15 votes

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    4 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  20. I see an option in the settings for Admin accounts to receive email notifications for new notes and a daily digest, but no way for a non-admin user to receive the same notifications.

    15 votes

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    17 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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