ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.

    3 votes

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  2. Currently, we can only have documents which do not map 1:1 to topics that are being tracked. Add a topics section where documents (or messages) can be tied to topics.

    3 votes

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  3. Be able to have an aggregate data view of forums within a site and be able to customize the date ranges.

    6 votes

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  4. Be able to capture sentiment by channel rather than as a whole.

    2 votes

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  5. Would like to see satisfaction trend (lines) for an individual user

    2 votes

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  6. 2 votes

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  7. I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.

    2 votes

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  8. When viewing a single idea in the admin console, it would be helpful to have the ability to export all comments and supporters for that idea.

    Currently, the export option is only available when viewing a list of ideas or search/filter results.

    2 votes

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  9. Reduce the Weekly customer activity to the last 52 weeks, instead of using idea creation date as the starting point. Also "Average customer activity" doesn't seem to appear at all.

    1 vote

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  10. I would like to have custom fields associated with an overall suggestion or a request that is coming in from a particular user.

    1 vote

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  11. I would like to be able to find the number of new topics created through the widget, as well as the total number of messages that came in through the widget. I would also like to be able to do this without using the API

    1 vote

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  12. I've wired our existing contact page to send html-formatted email. This works but the formatting is lost; it looks like the html is being stripped out.

    Is there a work-around (other than text-only email) or some setting that can be applied to prevent html stripping, and if not is it possible to maintain html formatting in emails received?

    1 vote

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  13. I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

    1 vote

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  14. As an administrator/care advocate, I would like to export all of a user's activity (comments, votes, ideas) so that I can share this history with our support team & CSMs and determine how best to meet this client's need.

    1 vote

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  15. I would like to be able to see the unique number of accounts on a topic or a forum instead of just users

    1 vote

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  16. It used to be that I could export and get a link to different file types. Excel seems to be taken away, unless you're exporting data from the Settings panel.

    CSV opens a browser tab of unreadable information. Not super helpful.

    1 vote

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  17. When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.

    3 votes

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  18. When doing multiple forum exports, there is no forum name added, only date so it is hard to figure out which one is which. It would be nice to have the forum name in the file name of the data export.

    2 votes

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  19. When you export a list of ideas, it would be helpful if the export included a link to the actual ideas. This way if you're reviewing the export with your team, you can quickly get to that idea (vs. having to go to the forum, search for the idea and then open it up).

    2 votes

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  20. 1 vote

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