ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. Need to auto associate labels to an idea that was captured on behalf of a customer.

    3 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  2. I would like to have a widget that works with a limited access (private) environment that I have configured. I am currently working around this by having the widget create content that required moderation. I then evaluate that content manually before adding it to the actual private environment. Having the widget support this workflow directly would cut down on my workload and would also provide appropriate feedback within the widget.

    37 votes

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    5 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  3. I want to import a list of accounts/companies with their various properties (rather than passing them in via the API) and connect them to users.

    3 votes

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    0 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 4 votes

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  5. 2 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  6. To allow specific thread that users can land on/be redirected to when visiting a website

    0 votes

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    1 comment  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  7. When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.

    1 vote

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    1 comment  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  8. There is a character restriction on idea titles. When you create an idea with too long of a title in the sidebar, we return an error, but it isn't clear why

    This error should say something about the character limit.

    1 vote

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    0 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Better support for managing users. It doesn't make sense to have multiple users spread out across different forums. I would like to see ONE list of all forum users and admins and control their access from one page.

    1 vote

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    0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 1 vote

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  11. We are often trying to locate a full list of all the items that a user has sent in. The view in the user management console is very cumbersome, so we would like to be able to filter in the message management view by user.

    10 votes

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    2 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Be able to apply tags to topics in bulk

    12 votes

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    0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Change the status of one or more message at once when viewing a list of messages.

    15 votes

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    0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  14. I would like to be able to easily consume the list of admins who have been invited and be able to send them a more personal email.

    1 vote

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    0 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  15. We would like to be able when writing notes (in the admin console) to notify other product managers of something that may affect them or they need to be aware of.
    When responding to comments (in the end user console) we would like to be able to notify specific users that we have addressed their question or issue.
    By using the @ followed by the user email, this should send them a specific email notifying them that something is important to them. This also would help us reduce noise of how many emails administrators currently receive.

    7 votes

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    0 comments  ·  Engaging Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.

    28 votes

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    2 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  17. 24 votes

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    7 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Provide an additional admin license for those that only login to update statuses 1 to 2 times per month.

    5 votes

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  19. Make it relate to specific content where the widget is being hosted.

    3 votes

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  20. I want to import a list of users with their various properties (rather than passing them in via the API)

    5 votes

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    0 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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