ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.

    1 vote

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  2. I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    4 votes

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  3. I would like to require that new messages created by admins get approved by a moderator before they are public.

    2 votes

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  4. We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

    4 votes

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  5. Automatically create and remove admins and assign to teams.

    2 votes

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  6. I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.

    2 votes

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  7. If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.

    2 votes

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  8. I would really like to be able to export the top topics for my team for further review.

    1 vote

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  9. This would help monitor and drive adoption in an organization.

    0 votes

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  10. 1 vote

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  11. For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field.  I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip:  Highlight text you want in this field before..."  The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."

    1 vote

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  12. When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.

    3 votes

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  13. Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.

    2 votes

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    Gathering feedback  ·  0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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  14. If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.

    Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.

    1 vote

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    We will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.

  15. Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.

    For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?

    1 vote

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  16. When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.

    2 votes

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  17. I had a call with a customer and multiple members of their team. I need to add their responses to the messages.

    But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.

    What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.

    2 votes

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  18. When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.

    1 vote

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  19. New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.

    8 votes

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  20. A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?

    3 votes

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