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How can we improve how you track and engage your customers with ZenRep

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45 results found

  1. Import Accounts/Companies (and their various properties)

    I want to import a list of accounts/companies with their various properties (rather than passing them in via the API) and connect them to users.

    3 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  2. Export Users with their Admin Permissions and status

    I would like to be able to easily consume the list of admins who have been invited and be able to send them a more personal email.

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  3. Ability to delete a user

    24 votes
    7 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  4. Import Users (and their custom traits)

    I want to import a list of users with their various properties (rather than passing them in via the API)

    5 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  5. Wants different admin types

    3 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  6. Search for users by name when inviting them to private forums

    Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.

    3 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  7. Two factor authentication for admins

    Add a feature that allows admins to require two factor authentication for their agents and admins.

    2 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  8. Confusion between the Users Section with the Users & Permissions section in Settings

    As an admin, it seems that for me to manage any kind of users, I would go to the user Icon in the tool bar on the left. Here I an see admin users and their role (although it does not show if their access has been revoke). It is not obvious that I need to go to Settings and then Users & Permissions to manage my internal users (admins, contributors, support)

    2 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  9. Provide helpful error message to indicate when a user has already been invited

    Provide an error message to indicate that an email address you are trying to invite is already an admin, instead of "Error inviting users!":

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  10. Allow license and admin provisioning in SAML

    Allow passing of trusted:true and admin:accepted in SAML tokens, like what is available for JSON tokens

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  11. Be able to re-invite contributors in bulk

    If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.

    Right now you have to click through one by one and re-invite, which is too many clicks.

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  12. Create team dialog show existing team names

    In Admin Settings, the Create team dialog should show the currently assigned team, if it is assigned already. I'm trying to bulk assign contributor team members that haven't been assigned yet and it's very difficult and tedious currently.

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  13. Be able to grant access to specific forums with SAML

    If using SAML, it would be ideal if you could grant or deny access to specific forums.

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  14. Show of seats used how many are not claimed

    Display the total number of licenses along with how many have been claimed and are still invited

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  15. Get Clef

    Use www.getclef.com to sign in.

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  16. Admin to set user traits

    Allow admins to set user traits (Account type, value, etc.) rather than just allowing these to be set using the API.

    11 votes
    1 comment  ·  Managing Users  ·  Admin →
    How important is this to you?

  17. Report on how many times a user was auto-prompted

    1 vote
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  18. Pass traits through the SSO token

    For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.

    4 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  19. Be able to export SSO logs

    Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.

    2 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  20. User has more than one email address, but there's no way to connect them to the same profile

    1. User has more than one email address, but in ZenRep, you can only have 1 email per user.

    2. So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.

    3. This makes it hard for agents to get a clear view of the user, their history etc...

    2 votes
    1 comment  ·  Managing Users  ·  Admin →
    How important is this to you?
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