514 results found
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Nested sub-categories
Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"
Thanks.
5 votes -
Customize the "Give Feedback" and "My feedback" labels
In our application (for internal idea submission), we would rather call the areas "Submit an Idea" and "My Ideas." Is there any way to change this? Staff are confused by "contact support" when that would really be contacting oru group that monitors internal ideas, whereas support is usually for IT related items. In terms of giving feedback, they are giving ideas...not feedback. It would be great if we could customize these labels so they were more intuitive for our internal use.
5 votes -
Custom "hotness" Algorithm
We'd like the ability to change the algorithm that determines how feedback items are sorted in the "Hot" tab. Currently, the items that appear in our "Hot" tab really aren't that hot as we don't receive a ton of traffic, so most of the issues there really aren't that new, nor do they have many comments, nor do they have many votes.
5 votes -
Notifications for specific keywords
Would love to have certain keywords in a suggestion trigger an email immediately, as opposed to either an email for every suggestion, or one email at the end of the day.
5 votes -
Merge Users
After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.
5 votes -
Allow customization of text on the web site
Not everyone wants to use words like "Message Us", "Archive", or "Email" on their ZenRep site - allow customizations of at least the major titles and buttons on user-facing web pages.
5 votesWe are looking into this. Please continue to send in your feedback. Thanks!
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Display image attachments inline
Allow image attachments to be rendered inline with the user's comments (not just displayed as a link to a new page). This is a piggyback to the more import enhancement - "Allow users to add attachments"
5 votes -
As an end user, I want to get notified for new content
Without being admin, can I subscribe to any change in a specific project? Whenever a new topic is posted, I would like to look at it and engage if I agree with it.
I believe with this notification, I will be able to contribute often. It will also allow non admins to participate if they wish to drive new developments.
4 votes -
4 votes
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Display accounts on the message widget
When using the widget, be able to pull up an account's messages, not just a user's.
4 votes -
Improve the merge experiene for admins
The current search experience when merging topics is really hard to navigate. Would be great to have the ability to navigate topics by categories, sort by popularity, and do what I can do from the regular UI, while merging.
Also, would like to be able to add a comment while merging to explain to the users why the topics where merged.4 votesWhen merging messages in ZenRep, you can now filter and sort the list of messages to help you find the right one more quickly. You can also combine a search with any filter during merge or when browsing the main messages list.
We have not yet added the ability to write a note when merging, so we’ll leave this suggestion open for that.
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Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
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4 votes
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Ability to Embed the Satisfaction Widget into Email
Customer would like to target customers through email and have the ability to add the satisfaction into email.
4 votes -
Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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allow accounts to customize our search stopwords
The word "add" is ignored in search queries.
Product may have "add" as an important word for finding relevant articles, and needs to be taken in to account for users search queries.
Same with the word "provide".
4 votes -
Pass traits through the SSO token
For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.
4 votes -
Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
4 votes
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Be able to push custom fields and more ticket information to Salesforce along with the ticket
Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.
4 votes
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