ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. Slack - Ability to direct Forums requests with specific Slack chat rooms. My main feedback is that we want notifications to be richer per-forum. This service integration, for example, is across ALL of the forums.
    Need more filtering here.

    3 votes

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  2. 2 votes

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  3. FIX the Facebook Widget.

    1 vote

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  4. I'm attempting to setup an integration between ZenRep and Zapier to use in product management software. My company uses separate forums for different products, but as a product manager, I only care about one forum. The API brings in messages for ALL topics, which makes the integration worthless.

    1 vote

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  5. Single-sign-on integration with a Discourse discussion group.

    1 vote

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  6. With the VSO integration you can only set up the integration with a single VSO account. However, if you have a ZenRep account that gathers content for multiple products, it's very likely you will have multiple VSO accounts.

    Ideally, you would be able to set up the integration in ZenRep with multiple VSO accounts, so each content team can push topics to their own VSO instance.

    2 votes

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  7. To link our clients with their tickets in our CRM

    1 vote

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  8. Improve zapier integration to accept Actions. This way you don't have to write a bunch of code or hire developers.. Technically you could create an inbound case from any other system. This would make this product significantly more useful to us.

    1 vote

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  9. 1 vote

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  10. As a customer success agent, I would like to see client data from my company's ZenRep account in the sidebar of ZenRep messages

    1 vote

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  11. 1 vote

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  12. Add support for on-premise instances of TFS, similar to ZenRep for Visual Studio Online.

    16 votes

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  13. Sync with Gmail calendar to send invitations within Tickets to schedule follow up calls/demos/web conferences.

    2 votes

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  14. Currently Universal Analytics is in Stage 3. After it reaches Stage 4 we'd be able to implement this. https://developers.google.com/analytics/devguides/collection/upgrade/

    Until then, vote up this idea so you're subscribed to notifications once we're able to make the update on our end.

    6 votes

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  15. This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:

    Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in ZenRep include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.

    The complementing service hook would help push information the other way. Syncing ZenRep support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.

    8 votes

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  16. Satisfaction Ratings give you valuable insight on a user. Being able to push the rating to Salesforce gives your sales team and team members in Salesforce that additional insight.

    2 votes

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  17. We have a lot of requests via ZenRep and I want to be able not only to close a ticket, but to define a follow up for some tickets which are solved.

    Means: Adding Tasks based on tickets which are closed would be a nice thing. And activating opportunities based on tickets.

    3 votes

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  18. Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.

    4 votes

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  19. 0 votes

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  20. Would really like the ability to integrate ZenRep with Pipedrive.com

    1 vote

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