514 results found
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10 votes
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Manage multiple brands/companies from one master account
We are one company but have several brands.
Do we really need to have multiple accounts to use your tool or can we manage it in one account?10 votes -
Allow admins to split topics
Provide the ability for admins to take an idea that was submitted and split it into two.
The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…10 votes -
Allow users to upload their own avatar
When a new user signs up, pull their avatar from either the 3rd-part profile they sign up with (already done), or with Gravatar (already done), but then allow the user to update their avatar however they like.
People sometimes sign in with Facebook and then don't want their goofy Facebook photo on Zenrep.
People who want to be anonymous but have a Gravatar acount get their photos added to their profile.
10 votes -
Add separate email for invoices
I'd like to be able to add a separate email address for invoices. Currently I have to forward the invoice emails to our finance people to reconcile the credit card, and would prefer just to have those invoices sent directly to them rather than my inbox as the Admin.
10 votes -
Ability to customize Widget Autoprompt settings
Being able to adjust the time interval for autoprompts would be an improvement.
9 votes -
Generate a sitemap file for forums
We retake an idea that we consider basic for SEO results and rankings in web search motors:
We have ZenRep setup on a subdomain of my site. It would be great if http://feedback.mydomain.com/sitemap.xml produced a valid sitemap of my forum content so that I could submit it to google web master tools. However it does not, the sitemap.xml contains urls for www.ZenRep.com
9 votes -
9 votes
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Include SSL support for custom host names on all plans
I get that SSL for custom hostnames is ****** to support - but security shouldn't be something users have to pay extra for.
While it's great that you provide custom domains for free, making us pay to have our users interact securely really feels gross.
Without it, I'm not really sure what the point of the custom domain. As it is, it's worthless to me (my entire site is on SSL, and browsers don't like switching protocols for subdomains).
So, I propose that SSL support for hostnames is included for all plans. Most of your customers aren't likely to implement…
9 votes -
Integrate with FogBugz
Integrate with FogBugz so that messages can be connected to internally-filed bugs.
9 votes -
Support Password Management Utilities
With the new ZenRep login screen, a regression was introduced where password management tools (such as the Mac OS X keychain) can no longer be used to automatically fill in the username and password.
Due to past identify theft issues, I now have a different, random, 20-character password for every single website on the Internet, so allowing the Keychain to automatically fill in password forms is a huge benefit to me since I can't remember any of the 513 passwords stored in my Keychain!
9 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Restatis igitur vos; Respondeat totidem verbis. Quid Zeno? Sit enim idem caecus, debilis.
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Integration with Microsoft Dynamics CRM
This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:
Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in ZenRep include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.
The complementing service hook would help push information the other way. Syncing ZenRep support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.
8 votes -
Integrate with Azure Active Directory (Office 365) for authentication
For customer discovery of ZenRep and for simple customer configuration please integrate with the MS Azure AD.
8 votes -
API endpoint for Satisfaction Ratings
I would like to retrieve satisfaction rating via your API to display them on my website.
It would be awesome if we can retrieve X random Satisfaction Ratings (rate + comment + name of the user) via your API or similar.
An extra option could be integrated like: "I want to retrieve 5 random satisfaction ratings from 7 to 10 (only promoters)."
In the widget, you'll have to add an extra checkbox to let the user choose whether he wants his satisfaction rating published OR not.
In the backend, we can specifically exclude some satisfaction rating in order to prevent…
8 votes -
New Widget should support SSO
New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
8 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.
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Ability to print or export the dashboard
Allow me to print or export the dashboard so I can present it to my Exec team.
8 votes -
Filter moderation queue by forums
In order to moderate just a portion at a time, moderate by forums.
8 votes -
"@" Functionality to Notify Specific Admins or Users of Notes or Comments
We would like to be able when writing notes (in the admin console) to notify other product managers of something that may affect them or they need to be aware of.
When responding to comments (in the end user console) we would like to be able to notify specific users that we have addressed their question or issue.
By using the @ followed by the user email, this should send them a specific email notifying them that something is important to them. This also would help us reduce noise of how many emails administrators currently receive.7 votes -
Audit log of admin activity
It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.
Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.
7 votes -
Add Pivotal Tracker integration
Right now there's no easy way to integrate with Pivotal Tracker without having to build your own external code to make the integration work.
The integration built by the third party only works with PHP and some admins have had trouble getting it to work even then!
It would be great if y'all released your own integration, so that we can easily integrate with Pivotal Tracker whether we use PHP, Ruby on Rails etc....
7 votes
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