ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. We would like to be able when writing notes (in the admin console) to notify other product managers of something that may affect them or they need to be aware of.
    When responding to comments (in the end user console) we would like to be able to notify specific users that we have addressed their question or issue.
    By using the @ followed by the user email, this should send them a specific email notifying them that something is important to them. This also would help us reduce noise of how many emails administrators currently receive.

    7 votes

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  2. Without being admin, can I subscribe to any change in a specific project? Whenever a new topic is posted, I would like to look at it and engage if I agree with it.

    I believe with this notification, I will be able to contribute often. It will also allow non admins to participate if they wish to drive new developments.

    4 votes

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  3. 3 votes

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  4. Be able to automate a tweet when an idea has been completed or a ticket has been resolved.

    3 votes

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  5. When you make a status update, you can notify users.

    It would be good to use ZenRep as a repository for the responses and conversations surrounding the status update.

    At this time, you are required to have the conversation be a ticket in ZenRep, and link that to the idea.

    But this is a lot of work, and it would be idea if any user responses to a status update notification (or bulk messaging response) would automatically be placed in the Activity or History of the idea.

    5 votes

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  6. Allow admins to embed images inline when updating the status of an idea or messaging users on an idea.

    This allows admins to give users context on the new improvements they rolled out right within the status or message vs. forcing users to click to view a link or article with more details.

    2 votes

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  7. I work on regular customer tickets and tickets requesting Setup Calls. It would be nice if there were some way to "lock" the setup calls so that when I go off duty, any customer comments for that ticket stay in my box instead of being reassigned to the Unassigned folder.

    1 vote

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  8. At our company Support page where users can submit Support Tickets, I would like to suggest to include file size attachment limit text/indicator to inform users of the size limit for any file they can upload when seeking support (see screenshot)

    1 vote

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  9. Display the last update to a ticket even when it's a Note (so that if you add a note to a pending item, it doesn't show the last update as the last official Sent message)

    1 vote

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  10. Love the idea!

    1 vote

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  11. Change the status of a message, and write a response

    On the same message, update the status to a new one

    What happens: a new message box will open up, but doesn't contain the text of the last status update message

    1 vote

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  12. So you can verify that formatting and response text is correct.

    1 vote

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  13. To help facilitate communication, allow admins to @mention people on ideas in comments to ensure they know they’re being addressed (and provide a sure way to notify them of the comment).

    2 votes

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  14. We'd like to be able to modify the wording in the auto outgoing emails sent to users on status updates. We could then include company information, contact details etc... to suit us.

    3 votes

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  15. It would be great if I could format admin responses to ideas using a WYSIWYG editor.

    7 votes

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  16. Currently, attachments can only be added to ideas, not to admin responses or comments.

    10 votes

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  17. It would be great if I could send an email to a group of forum participants.. more like a Newsgroup functionality that would replace using Google Groups.

    Use case: We are in private beta and are using the Feedback Forum to get insight into customer ideas for features. When we release new iterations of our service we email everyone to let them know about it.

    One way to implement that could be to offer integration with one of the mass email platforms such as SendGrid, etc.

    6 votes

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    Kendall Stanton responded

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  18. Would love to have threaded messages so users can reply specifically to a message already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    11 votes

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  19. It would be nice if clicking on my profile link (as me, I hasten to add) would show me a list of all those instances so I can swap between them, or see all of the topics I am engaged with.

    I mean, there's single-sign-on, right? It certainly sounds like this thing is multi-tenanted, and I think it would be nice for cross-over to happen...

    2 votes

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  20. Users should be able to select how often they receive email notifications on ideas they have created or voted on. This could range from summaries once a day - once a week OR an email every time someone comments/replies to a suggestion you are subscribed to. This is useful when the suggestions being submitted need to be answered sooner than later.

    1 vote

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