ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. I want to import a list of accounts/companies with their various properties (rather than passing them in via the API) and connect them to users.

    3 votes

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  2. I would like to be able to easily consume the list of admins who have been invited and be able to send them a more personal email.

    1 vote

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  3. 24 votes

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    7 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I want to import a list of users with their various properties (rather than passing them in via the API)

    5 votes

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  5. 3 votes

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  6. Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.

    3 votes

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  7. Add a feature that allows admins to require two factor authentication for their agents and admins.

    2 votes

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  8. As an admin, it seems that for me to manage any kind of users, I would go to the user Icon in the tool bar on the left. Here I an see admin users and their role (although it does not show if their access has been revoke). It is not obvious that I need to go to Settings and then Users & Permissions to manage my internal users (admins, contributors, support)

    2 votes

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  9. Provide an error message to indicate that an email address you are trying to invite is already an admin, instead of "Error inviting users!":

    1 vote

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  10. Allow passing of trusted:true and admin:accepted in SAML tokens, like what is available for JSON tokens

    1 vote

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  11. If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.

    Right now you have to click through one by one and re-invite, which is too many clicks.

    1 vote

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  12. In Admin Settings, the Create team dialog should show the currently assigned team, if it is assigned already. I'm trying to bulk assign contributor team members that haven't been assigned yet and it's very difficult and tedious currently.

    1 vote

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  13. If using SAML, it would be ideal if you could grant or deny access to specific forums.

    1 vote

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  14. Display the total number of licenses along with how many have been claimed and are still invited

    1 vote

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  15. Use www.getclef.com to sign in.

    1 vote

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  16. Allow admins to set user traits (Account type, value, etc.) rather than just allowing these to be set using the API.

    11 votes

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  17. 1 vote

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  18. For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.

    4 votes

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  19. Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.

    2 votes

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    1. User has more than one email address, but in ZenRep, you can only have 1 email per user.

    2. So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.

    3. This makes it hard for agents to get a clear view of the user, their history etc...

    2 votes

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    1 comment  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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