514 results found
-
2 votes
-
Analyze content by department
Understanding how many messages have come in via sales, support, or account management would be a valuable way to segment data.
0 votes -
1 vote
-
Add custom fields to suggestions / requests
I would like to have custom fields associated with an overall suggestion or a request that is coming in from a particular user.
1 vote -
Indicate how many messages teams and team members are receiving
This would help monitor and drive adoption in an organization.
0 votesWe are looking into this.
-
Support custom VSO work item templates
1) They are using an Agile template in VSO
I'm unable to reproduce this with an Agile template on our account. They seem to have a "Requirement" work item type, which I'm unable to reproduce on our VSO account.
1 vote -
Open topic in new window from the topic selection dialog
When merging or linking topics in a dialog, allow me to open a topic in a new window so I can deal with it later rather than having to stop what I'm doing.
1 vote -
Ability to merge forums
Merge Forums
1 vote -
0 votes
-
Improve the merge experiene for admins
The current search experience when merging topics is really hard to navigate. Would be great to have the ability to navigate topics by categories, sort by popularity, and do what I can do from the regular UI, while merging.
Also, would like to be able to add a comment while merging to explain to the users why the topics where merged.4 votesWhen merging messages in ZenRep, you can now filter and sort the list of messages to help you find the right one more quickly. You can also combine a search with any filter during merge or when browsing the main messages list.
We have not yet added the ability to write a note when merging, so we’ll leave this suggestion open for that.
-
In System Admin view, allow users to filter or search by user account
We are often trying to locate a full list of all the items that a user has sent in. The view in the user management console is very cumbersome, so we would like to be able to filter in the message management view by user.
10 votes -
Managing Customers
Love the idea!
1 vote -
Add flexibility to NPS
It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
2 votes -
Remove highlights from selected answer body
I get that highlighting the title for users so they can see which FAQ matches their question makes sense but once they choose the question then it is very distracting to still have each instance of the word(s) highlighted in the answer.
1 vote -
integrate a credits system or pay-to-use support system into ZenRep
As a company that relies heavily on ZenRep Support tools to provide ticketed support to our customers, it would be nice if ZenRep can implement some form of payment system where customers can buy premium support in the form of credits or pay-per-use system to gain access to our technical assistance.
1 vote -
Widget Metrics
I would like to be able to find the number of new topics created through the widget, as well as the total number of messages that came in through the widget. I would also like to be able to do this without using the API
1 vote -
Be able to re-invite contributors in bulk
If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.
Right now you have to click through one by one and re-invite, which is too many clicks.
1 vote -
Show messages by user
Instead of only showing top messages, all messages by user
0 votes -
1 vote
-
Customer messages in Slack can be easily sent to ZenRep
We have a public channel in slack for our customer community. We can use the sidebar to capture messages on top of the Slack web client, but we would also like to be able to use it in the desktop client.
0 votes
- Don't see your idea?