514 results found
-
Allow end users to unsubcribe from email notifications with one click from the email
Right now, when you click "unsubscribe" on one of our email notifications, it takes you to the web portal notification settings.
This requires you to login.
It would be better if you could click "unsubscribe" and be globally unsubscribed from notifications for that ZenRep subdomain, without having to login again.
1 vote -
1 vote
-
2 votes
-
View content of messages sent to subscribers
After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the ZenRep interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.
3 votes -
Provide helpful error message to indicate when a user has already been invited
Provide an error message to indicate that an email address you are trying to invite is already an admin, instead of "Error inviting users!":
1 vote -
Custom HTML Editor Improvements
Improve the editor that is provided when working with custom HTML/CSS/JavaScript.
The current editor isn't that great and you need to work in a separate tool and then copy/paste.
1 vote -
Exact time stamps on ideas and comments
I cane see that this suggestion exists (2008, 2011..) and is marked as Status:Completed. However, we really lack this feature!? We need to see the axect time when an end user have posted the idea/suggestion/bug report. We need to see it in both end user view and in Admin view. We collect feedback on pilot versions of our service, and to be able to trouble shoot and assist the pilot user (acting as a customer) and learn from the feedback, we need to compare to our monitoring systems. We do not want to go deep (i.e. in the APIs) to…
1 vote -
Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
-
Choose default and required settings for sidebar
Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.
1 vote -
When changing status, allow an editable subject field. We ask questions for more follow up and have had to start emailing separately.
Make subject line in emails editable.
1 vote -
Don't set demands on password at sign up
The current set of requirements for password creaton on ZenRep are as following:
At least 8 characters
At least 1 lower-case letter
At least 1 upper-case letter
At least 1 number
At least 1 special characterThis does not improve the password quality, as the password "Password1!" works fine with the above requirements.
You can have a 8-character limit, but you should remove any other requirement.
0 votes -
Custom search keyword synonyms
Different users often use different terms to describe the same feature or piece of the UI. For example, our users variously say "interactions," "wires," and "links" all to refer to the same thing in our app.
To improve search results and therefore reduce duplicates, it would be great if we could define custom lists of terms to be considered synonyms -- so if a user types in a suggestion or search with the words "link foo bar" they will also see results with the words "interaction foo bar," etc.
1 vote -
Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
-
Fix the broken Facebook Widget
FIX the Facebook Widget.
1 vote -
Allow Notes to be displayed as most recent reply
Display the last update to a ticket even when it's a Note (so that if you add a note to a pending item, it doesn't show the last update as the last official Sent message)
1 vote -
Set Profile Information on Admins and Owners
Give the ability to add a team name, and other identifying information for the owner to see who the admin is.
2 votes -
Would like to see a user's NPS history, not just the current NPS or satisfaction score
Would like to see satisfaction trend (lines) for an individual user
2 votes -
Quickly remove labels from list view
From a list view, have the ability to remove labels quickly. Right now you need to open the labels and scroll to find the label to deselect it. Can we add a "X" to the label button in the list view to remove quickly (or something similar)?
1 vote -
No suggested topics
Remove the suggested (past) posts widget. Its matching accuracy is poor and as a result, it wastes customer time by encouraging them to read irrelevant information.
1 vote -
2 votes
- Don't see your idea?