514 results found
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Create Topics that can contain multiple documents
Currently, we can only have documents which do not map 1:1 to topics that are being tracked. Add a topics section where documents (or messages) can be tied to topics.
3 votes -
Edit comments
As an admin, I can edit status updates but I cannot edit regular comments. Editing comments is just as useful.
Ideally, regular users should be able to edit their own comments as well (at least for a set amount of time after they were posted).
3 votes -
Choose what is exported with enhanced analysis
Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.
3 votes -
3 votes
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Search for users by name when inviting them to private forums
Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.
3 votes -
Limit which instant answers show up in the contact widget
Make it relate to specific content where the widget is being hosted.
3 votes -
3 votes
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Add Twitter and Social Channel Integration
Be able to automate a tweet when an idea has been completed or a ticket has been resolved.
3 votes -
Slack Filters
Slack - Ability to direct Forums requests with specific Slack chat rooms. My main feedback is that we want notifications to be richer per-forum. This service integration, for example, is across ALL of the forums.
Need more filtering here.3 votes -
Auto Associate Labels
Need to auto associate labels to an idea that was captured on behalf of a customer.
3 votes -
Filter and display content with specific activity during a time range
When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.
3 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Sortable search results
If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
3 votes -
Search for terms in comments and messages
Be able to search for terms found in individual’s messages, so team members can find individual messages related to a particular topic.
3 votes -
Ability to receive immediate notifications of saved view activity
Option for immediate notifications of saved view activity - not just daily digests.
3 votes -
Include admin URL for suggestions in exports
Please include URL for each suggestion in the Export. It will make triaging the ideas/issues much easier, when you can just click on the URL and go straight to the page where the suggestion is.
3 votes -
Admin Mobile Application
Make a mobile application for IOS, Android & Windows Phone soon as possible
3 votes -
Filter suggestions by time since an admin responded to them
Filter (and notify when) suggestions where the status hasn’t been updated in over [30 days].
I just added a new idea for changes in my project and though the status is "planned" often with long idea counts it's easy for some ideas to get lost...and frozen in the "planned" stage perpetually...there should be either a user selectable or automatic "reminder" feature that ...sends a friendly reminder about ideas that have been in the queue for too long and apparently are not being actually done.
The reminder should trigger either on a fixed elapsed time from publish of the idea or…
3 votes -
Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Can't search user or account traits
User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.
3 votes -
Allow Owners to edit Admin profile information
Owners (i.e. superusers) should be able to administer all the admins/agents registered in the system beyond inviting them, promoting them to owner, or deleting them.
Doesn't have to be extensive, but at least being able to update username, company, or other basic user admin tasks.
3 votes
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