514 results found
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Ability to format comments – bold, italic, lists, etc.
Use Markdown to style the comments
3 votes -
2 votes
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Filter dashboard stats by date range
The one item I thought I would see in the beta reports was customizable reporting on how much activity we see to the site (not just tickets). The number of visits is reported on the main dashboard page, but you can't filter the date range (it just shows you a running month, which isn't really helpful for historical reporting purposes). I have found the information on tickets by week, but I'd love to also be able to report on how many people (we think) are using the site to find answers, not just submit tickets.
Purpose: I'd like to be…
10 votes -
Knowledge Base (Help Center) Widget
have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article
4 votes -
Social Media integration
Integrating all social platforms from the most popular to the latest - Facebook, Twitter, Pinterest, Vine, etc.
1 vote -
Add Pivotal Tracker integration
Right now there's no easy way to integrate with Pivotal Tracker without having to build your own external code to make the integration work.
The integration built by the third party only works with PHP and some admins have had trouble getting it to work even then!
It would be great if y'all released your own integration, so that we can easily integrate with Pivotal Tracker whether we use PHP, Ruby on Rails etc....
7 votes -
Allow end users to edit their ideas
Allow users to edit their idea submissions. Last time I checked, end users (customers) could not edit their own ideas once they submitted them. We get a lot of ideas that are hard to make sense of with poor grammar and spelling and unclear thinking. An option for users to edit their ideas may be a big help.
3 votes -
Export a list of users and their ideas/votes/comments
You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.
10 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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0 votes
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Integrate with mailchimp
Integrate with mailchimp
2 votes -
Customize date/time format based on location
Right now the date/time format is US. It would be nice if you could customize this (like for European users) or if it was done automatically based on the admins location.
3 votes -
Allow a more extensive 'Recently updated ideas'
Currently the overview on the home page only displays the 3 last modified ideas (whether status/comment/etc). I could be nice for it to either display more than 3 and/or for it to have its own dedicated page which could be accessed by clicking the header 'Recently updated ideas".
3 votes -
Integrate with Intercom
It would be great to integrate with Intercom so that I can better keep track of all user interactions. I have separate conversations with registered users on Intercom and ZenRep, which can get a little confusing.
I love how ZenRep keeps track of the users' actions (votes, comments, etc.) but having the ability to align that with the community messages and interactions I am having on the Intercom platform would be amazing.
7 votes -
Add more Customer Sucsess Stories to your website
You only have 3. They don't even need to be the entire stories, it would just be nice to see which companies are using uservoice.
0 votes -
Allow video links in ideas.
You can attach a file to an idea, but it would be nice to embed a video at the bottom of an idea description. You seem to be able to do this in a knowledge base article, but not an idea. It would be helpful to include the same functionality.
3 votes -
Allow users to post messages in a private forum, but not browse the forum
Allow anyone to post feedback into a private forum.
6 votes -
Manually add votes
As an admin, I would like to be able to manually add votes to certain ideas. Often, we get emails or other messages from users. We ask them to go in and vote for ideas, but, if they don't, I'd like to be able to add votes manually so as to accurately capture the number of users that want an idea. Thanks!
4 votes -
Send auto-reply email to users who submit feedback (email receipts)
Add option to give users automatic email notifications when they submit a new idea through ZenRep feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.
ZenRep Helpdesk tool offers it, we'd like to see it added to feedback.
10 votes -
Allow multiple categories per topic
sometimes user messages overlap with different categories.
11 votes -
Make text in outgoing status update emails configurable
We'd like to be able to modify the wording in the auto outgoing emails sent to users on status updates. We could then include company information, contact details etc... to suit us.
3 votes
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