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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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514 results found

  1. You should make the full-service option 'white-labled' and have aliased urls for both feedback and helpdesk. If that was possible I'd purchase, that's what is holding me back.

    example:
    feedback.mysite.com for feedback (with no ZenRep branding anywhere)
    help.mysite.com for helpdesk (with no ZenRep branding anywhere)

    A fully customizable look, so it's fully integrated within my site.

    1 vote

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  2. When receiving messages we need to have more than just the title and description. Other fields, such as associated budget, problem analysis, etc. would be useful. The administrator would also need to define the field type, if its required, and validation patterns.

    56 votes

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  3. When a new user signs up, pull their avatar from either the 3rd-part profile they sign up with (already done), or with Gravatar (already done), but then allow the user to update their avatar however they like.

    People sometimes sign in with Facebook and then don't want their goofy Facebook photo on Zenrep.

    People who want to be anonymous but have a Gravatar acount get their photos added to their profile.

    10 votes

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  4. Would love to have threaded messages so users can reply specifically to a message already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    11 votes

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  5. More granular settings for admins/agents/moderators.

    28 votes

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  6. Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    10 votes

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  7. I love the addition of moderation to ZenRep...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level

    14 votes

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  8. 7 votes

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  9. It would be great if I could link to our product review form right on the widget.

    1 vote

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  10. 2 votes

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    8 comments  ·  Other  ·  Admin →
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    Jaydon Kuhn responded

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  11. In order to moderate just a portion at a time, moderate by forums.

    8 votes

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  12. Instead of creating separate topics for each language, automatically translate content into each user’s own language. This would help prevent duplicate messages across different topics.

    14 votes

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  13. Allow admins to customize email templates for (some? all?) emails.

    17 votes

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    Anonymous responded

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  14. There's no easy way to see which private forums a user has access to. Right now, the admin has to go to each forum and see if the user has access to it.

    0 votes

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  15. I want to call my own js function either before or after the user closes the widget… doesn't matter when, but I want my function to run when clicking the close button

    2 votes

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  16. I'd like to be able to add a separate email address for invoices. Currently I have to forward the invoice emails to our finance people to reconcile the credit card, and would prefer just to have those invoices sent directly to them rather than my inbox as the Admin.

    10 votes

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    5 comments  ·  Other  ·  Admin →
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  17. It would be nice if clicking on my profile link (as me, I hasten to add) would show me a list of all those instances so I can swap between them, or see all of the topics I am engaged with.

    I mean, there's single-sign-on, right? It certainly sounds like this thing is multi-tenanted, and I think it would be nice for cross-over to happen...

    2 votes

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  18. Users should be able to select how often they receive email notifications on ideas they have created or voted on. This could range from summaries once a day - once a week OR an email every time someone comments/replies to a suggestion you are subscribed to. This is useful when the suggestions being submitted need to be answered sooner than later.

    1 vote

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  19. As long as no one has commented on my newly-created topic yet, I should be able to...

    (1) change the title/description without restriction... if, say, 5 minutes later I think of a better one or spot a typo in it or whatever...

    (2) completely delete it, no questions asked, if, say, I realize right after posting it that it was lame, or I find out it's a duplicate or whatever...

    19 votes

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    Selina Lehner responded

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  20. Currently there's no way to even mark a word as bold or italic. Well, I guess you could make it ALL-CAPS (lame) or put something around it, but somehow both of those just seem somehow kludgey... I hate gratuitous colors and font-size changes as much as the next guy, but SOME formatting actually helps communicate better. How about adding support for at least some very simple markup like Markdown or Textile...?

    12 votes

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