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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. 10 votes

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  2. It's much faster to find what you're looking for on the front-end because the search does a search-ahead. In the back end you have to fully type out your search term and then hit the Enter key. Then wait. If you’re going to be doing a lot of searching, this takes a long time.

    0 votes

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  3. We would like to receive by e-mail proper invoices in PDF.

    You may reviews Sendgrid or Mailchimp invoices.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  4. it would be great to design for live collaboration. uservoice can be used in a variety of settings for collaborative problem solving, well beyond collecting feedback. Would be great to have a chat, the list of people currently using the system, to give a greater sense of collaboration and enthusiasm.

    4 votes

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  5. Currently ZenRep uses a custom workflow to resolve login redirection requests. For services that expose an oAuth interface it would be far better to be able to route the user through oAuth (which would give a far more consistent user experience, and makes SSO support almost automatic for anyone with an oAuth provider.)

    This should be relatively easy to implement on the ZenRep end of things. A set of fields would need to be provided in the admin console allowing the administrator to specify the clientid, clientsecret, and scope. URLs would also need to be indicated for the…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  6. Along with the iPhone SDK i'd love to see this on Windows Phone

    4 votes

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  7. We are one company but have several brands.
    Do we really need to have multiple accounts to use your tool or can we manage it in one account?

    10 votes

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  8. 4 votes

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    1 comment  ·  Other  ·  Admin →
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  9. I get that SSL for custom hostnames is ****** to support - but security shouldn't be something users have to pay extra for.

    While it's great that you provide custom domains for free, making us pay to have our users interact securely really feels gross.

    Without it, I'm not really sure what the point of the custom domain. As it is, it's worthless to me (my entire site is on SSL, and browsers don't like switching protocols for subdomains).

    So, I propose that SSL support for hostnames is included for all plans. Most of your customers aren't likely to implement…

    9 votes

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    1 comment  ·  Other  ·  Admin →
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  10. 1 vote

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    1 comment  ·  Integrations  ·  Admin →
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  11. It would be great if I could send an email to a group of forum participants.. more like a Newsgroup functionality that would replace using Google Groups.

    Use case: We are in private beta and are using the Feedback Forum to get insight into customer ideas for features. When we release new iterations of our service we email everyone to let them know about it.

    One way to implement that could be to offer integration with one of the mass email platforms such as SendGrid, etc.

    6 votes

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    Kendall Stanton responded

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  12. When I click on the name of a User, it takes me to a page that shows their ideas and comments. At the top it gives their basic information (e-mail address, member since, last active, etc). In that section it would be nice to see the status of their votes (used and remaining). Thanks!

    3 votes

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  13. Would love to have certain keywords in a suggestion trigger an email immediately, as opposed to either an email for every suggestion, or one email at the end of the day.

    5 votes

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  14. The problem with not having an 'All Ideas' tab is that for forums with not much use, it seems that the forum is not being used at all at first glance, because there are no ideas listed (either in the popup box or on the page
    itself).
    It would be good to be able to list all ideas (whether completed or not). This would also give users more confidence that ideas are being submitted by other users and completed.

    Another suggestion - change the 'Closed' tab back to being called 'Completed' as this gives users more information and gives them…

    2 votes

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  15. When new user enters an idea, or votes for someone else's idea for first time, he just presented with option to choose from "1 votes", "2 votes", "3 votes". It can be confusing what this actually means. On my feedback forum most users give just 1 vote for their only idea. I suppose this is because they don't understand they could give it 3 votes to have better chances for their idea to be on top in overall list.
    There is also no mention (until you register) that you have 10 votes that you can distribute among ideas you like.…

    1 vote

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    Beta  ·  Selina Lehner responded

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  16. After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    5 votes

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  17. Integrate with Trac so ZenRep tickets can be connected to Trac tickets.

    0 votes

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  18. Integrate with Assembla so ZenRep tickets can be connected to Assembla tickets.

    0 votes

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  19. Integration with Redmine so ZenRep tickets can be connected to Redmine tickets.

    2 votes

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  20. Integrate with FogBugz so that messages can be connected to internally-filed bugs.

    9 votes

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