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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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How can we improve how you track and engage your customers with ZenRep

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514 results found

  1. provide more analytics tools than Google Analytics

    Please provide more than just google analytics support.
    GoDaddy analytics would be good.

    1 vote
    2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Give users a way to flag ideas that should be merged with other ideas

    I was looking through the suggestions in the Messaging category. There are at least two ideas that are getting voted on for the same idea. Facebook chat integration doesn't let you send messages to offline contacts. One has 222 votes the other has 115 votes. It would be cool if there was a way the users could vote to merge the two ideas and combine or pool the votes.

    1 vote
    3 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  3. Integration with Axosoft OnTime scrum project management software

    http://www.axosoft.com/ontime

    1 vote
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Make voting concept more clear for new users

    When new user enters an idea, or votes for someone else's idea for first time, he just presented with option to choose from "1 votes", "2 votes", "3 votes". It can be confusing what this actually means. On my feedback forum most users give just 1 vote for their only idea. I suppose this is because they don't understand they could give it 3 votes to have better chances for their idea to be on top in overall list.
    There is also no mention (until you register) that you have 10 votes that you can distribute among ideas you like.…

    1 vote
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?
    Beta  ·  Selina Lehner responded

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  5. Make it possible to comment directly from the forum page

    If I want to see or leave a comment, I have to click into the idea. It would be more user-friendly to be able to comment or view comments Facebook-style from the portal page and load them with javascript at least.

    1 vote
    3 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  6. White-Lable for full-service and aliasing urls for both.

    You should make the full-service option 'white-labled' and have aliased urls for both feedback and helpdesk. If that was possible I'd purchase, that's what is holding me back.

    example:
    feedback.mysite.com for feedback (with no ZenRep branding anywhere)
    help.mysite.com for helpdesk (with no ZenRep branding anywhere)

    A fully customizable look, so it's fully integrated within my site.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. The ability to add additional links to the widget.

    It would be great if I could link to our product review form right on the widget.

    1 vote
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  8. Allow end-users to set frequency of email notifications

    Users should be able to select how often they receive email notifications on ideas they have created or voted on. This could range from summaries once a day - once a week OR an email every time someone comments/replies to a suggestion you are subscribed to. This is useful when the suggestions being submitted need to be answered sooner than later.

    1 vote
    2 comments  ·  Engaging Customers  ·  Admin →
    How important is this to you?

  9. Gmail Signup

    allow gmail.com sign ups

    0 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  10. Support private messages in public chatrooms

    It would be great if you added support for private messages in public chatrooms.

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  11. Mobile app

    mobile app

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Status description

    Allow a description to be recorded against an idea status. This can then be used to give more context to a customer when browsing ideas.

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?

  13. Ability to create own reports, flters and dashboards

    Provide the ability for admins to create additional filters, reports and dashboards.

    For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

    Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

    It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

    It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

    0 votes
    0 comments  ·  Analysis & Insights  ·  Admin →
    How important is this to you?

  14. Export all users who have been active for a specific time frame

    Be able to export a list of users who have supported ideas, commented or created ideas in a specific time frame, so admins can measure user engagement month over month.

    0 votes
    0 comments  ·  Analysis & Insights  ·  Admin →
    How important is this to you?

  15. Validate Emails associated with private forums

    I would like the ability to have users validate their emails every 6 months or on a specified cadence when they are on a private forum.

    0 votes
    0 comments  ·  Managing Users  ·  Admin →
    How important is this to you?

  16. Implement better password requirements

    0 votes
    0 comments  ·  Other  ·  Admin →
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  17. Provide Parent/Child relationship for Merged Items

    Merging ideas is fantastic but to have the idea merged as a comment isn't so good.

    Ideally, the merge should allow for a Parent/Child relationship i.e. both ideas continue as individual ideas rather than a comment of the other.

    0 votes
    0 comments  ·  Managing Topics  ·  Admin →
    How important is this to you?

  18. Instant trial creation

    Instant trial creation so new potential users don't have to wait for far too long (this kills engagement)

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Show messages by user

    Instead of only showing top messages, all messages by user

    0 votes
    0 comments  ·  Analysis & Insights  ·  Admin →
    How important is this to you?

  20. Select the email when capturing requests with Zendesk app

    When using the zendesk app to capture a request, allow the contributor to select which email it should be when there are multiple

    0 votes
    0 comments  ·  Routing Messages  ·  Admin →
    How important is this to you?
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