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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. Is it possible to add an attribute to make the widget popover dismissible if the user clicks outside the content in the popover (e.g. anywhere else on the webpage)? Something like they do with the bootstrap popover: http://getbootstrap.com/javascript/#popovers.

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  2. When trying to moderate, do not search for prepositions. At least not within other words. As an example if I have "an" in the search it should not pull in "cancellation" because "an" is in the word.

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  3. We have a public channel in slack for our customer community. We can use the sidebar to capture messages on top of the Slack web client, but we would also like to be able to use it in the desktop client.

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  4. I would like a way to see the top active topics. Many of the messages in the top list for my team are inactive.

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  5. To allow specific thread that users can land on/be redirected to when visiting a website

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  6. Linking users to meta data such as what browser the user is on and other statistics on how they're engaging

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  7. This would help monitor and drive adoption in an organization.

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  8. When I create a label from the "tag" icon directly on an idea, the text I type should populate through to the next screen.

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  9. Create a dashboard of critical metrics for at-a-glance evaluation of system operation

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    0 comments  ·  Other  ·  Admin →
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  10. When visiting some webpages, if the user clicks the bookmark for the sidebar, nothing happens.

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  11. If my oauthcallback contains query string
    And when I do request
    token I get following callback from ZenRep

    Instead it should be "&oauthtoken=<Token>&oauthverifier=<verifier>". Since passed callback already contains "?state=

    As per The OAuth 1.0 Protocol at https://tools.ietf.org/html/rfc5849
    If the callback URI already includes a query component, the server
    MUST append the OAuth parameters to the end of the existing query.

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    0 comments  ·  Other  ·  Admin →
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  12. Customers with single page applications don't have relevant referrer URLs when user's create ideas from the widget.

    This prevents admins from getting more data on where users were when giving feedback.

    Finding a way to map ideas created via the widget, to where users were on a specific page would be a useful metric for product team.

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  13. Sometimes admins want to be able to add a page with their own custom content (that is not a forum, idea or article).

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  14. 0 votes

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    0 comments  ·  Other  ·  Admin →
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  15. I'm going crazy trying to reorganize my categories and can't find where that is in the UI (if it's present).

    Also, categorizing features should be connected to labels because it's very common to start with a certain categorization and then realize that the information architecture picked at one point is not scalable or ideal.

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  16. 0 votes

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  17. Allow 30 day FREE trial. 14 days is not enough to get familiar to the program.

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    0 comments  ·  Other  ·  Admin →
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  18. You can link to backlog items and bugs, but don't have the Work Item type Features and Epics.

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  19. Ability to customize 404 and other error pages to match branding of main site.

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  20. 0 votes

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