514 results found
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In-app SSL key uploads
Let admins upload their own SSL keys instead of having to contact customer support to manually do it.
1 vote -
Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
grant a single user access to multiple forums by email address
Right now, the only way to grant a user access to multiple forums at once is with SSO. It would make things quicker to be able to do this with users you grant access to via email invitations.
0 votes -
Allow larger exports of Data
Some users are trying to export all of their data ever in a single export.
Maybe send multiple emails with chunks of data?0 votes -
add "supporters in time period" column to forum activity export
On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
0 votes -
Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Clearer docs about setting up SPF and TXT records
Our docs could be a little more explicit about where your put your records. Maybe add a screen shot of putting them into godaddy and some other common DNS hosts
1 vote -
Widget SDK call to rescan the page
for embedded widgets on single page web apps
0 votes -
Integrate with Microsoft Power BI for shared dashboards
Microsoft Power BI (https://powerbi.com/) allows teams to create powerful internal dashboards from many sources. An integration with ZenRep would allow teams to share ZenRep stats and analytics with other stakeholders and teams.
0 votes -
Integrate with Nicereply to track quality of support interactions
nicereply.com integration to replace the Kudos option in the sig
0 votes -
4 votes
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Gmail calendar integration
Sync with Gmail calendar to send invitations within Tickets to schedule follow up calls/demos/web conferences.
2 votes -
Add Web Hook for new Satisfaction Ratings
Be able to push new satisfaction ratings to web/service hooks
2 votes -
1 vote
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Attach files to customer requests
When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.
1 voteGood idea. We will continue to monitor this and will look into a solution if it is a common request.
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use custom email address for notifications
Right now, forum notifications come from [email protected]. Accounts with custom domains would prefer for these to come from their custom email address, since end-users see these email notifications.
0 votes -
Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes -
Support Adobe Air with an ANE for iOS and Android
We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.
0 votes -
Be able to add two or more email addresses when you "add response" to a message
I had a call with a customer and multiple members of their team. I need to add their responses to the messages.
But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.
What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.
2 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. Thanks!
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Can't search user or account traits
User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.
3 votes
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