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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. 1 vote

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  2. I've wired our existing contact page to send html-formatted email. This works but the formatting is lost; it looks like the html is being stripped out.

    Is there a work-around (other than text-only email) or some setting that can be applied to prevent html stripping, and if not is it possible to maintain html formatting in emails received?

    1 vote

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  3. Allow images to be pasted into replies.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.

    1 vote

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    0 comments  ·  Managing Topics  ·  Admin →
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  5. In Admin Settings, the Create team dialog should show the currently assigned team, if it is assigned already. I'm trying to bulk assign contributor team members that haven't been assigned yet and it's very difficult and tedious currently.

    1 vote

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  6. Be able to SHare a view with a colleague to show suggestions that have been prioritized for review

    1 vote

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    0 comments  ·  Managing Topics  ·  Admin →
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  7. If using SAML, it would be ideal if you could grant or deny access to specific forums.

    1 vote

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  8. 1 vote

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  9. Improved Comment and update notifications
    Notification to end users when someone has commented an idea that the end user has created could be much improved. It is now part of the daily mail (if not disabled), but should be visible in the Feedback forum GUI. When a develeoper initiates a dialogue with the reporting person, it is hard to get any pace in the conversation, because it is hard to get aware that something has happened.

    1 vote

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    0 comments  ·  Managing Topics  ·  Admin →
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  10. As I user, I would like to reduce the size of the suggestion and description columns so that I can see more more columns across my screen.

    1 vote

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  11. When messaging in private, I do not want my name to show. I want the message to be from the company with a no-reply address.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.

    1 vote

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  13. Would it be possible to include date tag to admin replies on main page? We want people to see when the admin update/comment was posted without having to click into the topic.

    1 vote

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  14. I'm attempting to setup an integration between ZenRep and Zapier to use in product management software. My company uses separate forums for different products, but as a product manager, I only care about one forum. The API brings in messages for ALL topics, which makes the integration worthless.

    1 vote

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  15. Would like to be able to be able to customize the widget to have the user submit additional data outside of their suggestion to pass with the suggestion.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. I have some personal views set up. When something changes, I get a daily summary, but the subject of the mail is just "daily summary" so
    a) it's impossible to tell it apart from the other daily summary of status updates, suggestions, and comments and
    b) it's all lumped together. I would like to be able to send the list to the entire feature team that owns the area. They aren't admins and don't need to be.
    I would like each personal view to send an update with a title like "Daily Summary for Reporting, Aug 4, 2016" and "Daily…

    1 vote

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  17. You are able to paste in email address and click 'send invitations' even though no private forum has been created. This should be disabled or the admin should have to choose the forum they want to invite users to in order to be able to invite others to join the forum.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. Single-sign-on integration with a Discourse discussion group.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  19. As an administrator/care advocate, I would like to export all of a user's activity (comments, votes, ideas) so that I can share this history with our support team & CSMs and determine how best to meet this client's need.

    1 vote

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  20. Change the status of a message, and write a response

    On the same message, update the status to a new one

    What happens: a new message box will open up, but doesn't contain the text of the last status update message

    1 vote

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