ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. When using the widget, be able to pull up an account's messages, not just a user's.

    4 votes

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  2. Customer would like to target customers through email and have the ability to add the satisfaction into email.

    4 votes

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  3. I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    4 votes

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  4. 2 votes

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  5. 2 votes

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  6. The current search experience when merging topics is really hard to navigate. Would be great to have the ability to navigate topics by categories, sort by popularity, and do what I can do from the regular UI, while merging.
    Also, would like to be able to add a comment while merging to explain to the users why the topics where merged.

    4 votes

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    0 comments  ·  Managing Topics  ·  Flag idea as inappropriate…  ·  Admin →

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    When merging messages in ZenRep, you can now filter and sort the list of messages to help you find the right one more quickly. You can also combine a search with any filter during merge or when browsing the main messages list.

    We have not yet added the ability to write a note when merging, so we’ll leave this suggestion open for that.

  7. 3 votes

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  8. 4 votes

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  9. Remember the previously selected email address per option for an admin. So I do not always have to select my option when doing an item that will notify subscribers.

    3 votes

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  10. I would like to require that new messages created by admins get approved by a moderator before they are public.

    2 votes

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    2 comments  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Without being admin, can I subscribe to any change in a specific project? Whenever a new topic is posted, I would like to look at it and engage if I agree with it.

    I believe with this notification, I will be able to contribute often. It will also allow non admins to participate if they wish to drive new developments.

    4 votes

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    0 comments  ·  Engaging Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  12. We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

    4 votes

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  13. After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the ZenRep interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.

    3 votes

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  14. As an admin, I can edit status updates but I cannot edit regular comments. Editing comments is just as useful.

    Ideally, regular users should be able to edit their own comments as well (at least for a set amount of time after they were posted).

    3 votes

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  15. 3 votes

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    0 comments  ·  Managing Users  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Slack - Ability to direct Forums requests with specific Slack chat rooms. My main feedback is that we want notifications to be richer per-forum. This service integration, for example, is across ALL of the forums.
    Need more filtering here.

    3 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 2 votes

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    1 comment  ·  Routing Messages  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 3 votes

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    0 comments  ·  Engaging Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Users who are blind (and thus use screen readers and other assistive tech) report that ZenRep does not work very well when leaving the feedback.

    1 vote

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.

    3 votes

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    0 comments  ·  Analysis & Insights  ·  Flag idea as inappropriate…  ·  Admin →

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