109 results found
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Improve the merge experiene for admins
The current search experience when merging topics is really hard to navigate. Would be great to have the ability to navigate topics by categories, sort by popularity, and do what I can do from the regular UI, while merging.
Also, would like to be able to add a comment while merging to explain to the users why the topics where merged.4 votesWhen merging messages in ZenRep, you can now filter and sort the list of messages to help you find the right one more quickly. You can also combine a search with any filter during merge or when browsing the main messages list.
We have not yet added the ability to write a note when merging, so we’ll leave this suggestion open for that.
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allow accounts to customize our search stopwords
The word "add" is ignored in search queries.
Product may have "add" as an important word for finding relevant articles, and needs to be taken in to account for users search queries.
Same with the word "provide".
4 votes -
Allow custom sub-domain url for each thread
A single organization might want to have custom URLs for different threads
Creating multiple account for each thread is a pain to manage and we lose the benefit of a unified admin console.
Please consider.
4 votes -
4 votes
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Email notifications for all new Satisfaction Ratings
Provide email alerts on all user satisfaction ratings (not just the ones where someone comments).
4 votes -
Why don’t you improve the WYSIWYG editor as every todays basic HTML editor has?
Why don’t you at least implement the font size changeable in the WYSIWYG editor as every todays basic HTML editor has?
Every webmail editor supports that today, so I don’t understand why you don’t support that.
As well I can’t even underline something – this is absolutely the must have for not HTML editing:
- font size not supported
- font colour not supported
- underline not supported - if I press “Ctrl-U” I get
italic writing even).
- bold supported
- italic supported
- bullet points supported
nice to have - can be done in a different way:
-…4 votes -
Be able to import multiple comments with messages
Right now you can import messages, and even the users who sent the messages, but there's no way to import comments. However, comments are part of the discussion, and you need to be able to add them too.
4 votes -
remember email selection when doing a merge/updating status/etc
Remember the previously selected email address per option for an admin. So I do not always have to select my option when doing an item that will notify subscribers.
3 votes -
View content of messages sent to subscribers
After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the ZenRep interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.
3 votes -
Edit comments
As an admin, I can edit status updates but I cannot edit regular comments. Editing comments is just as useful.
Ideally, regular users should be able to edit their own comments as well (at least for a set amount of time after they were posted).
3 votes -
Sortable search results
If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
3 votes -
Search for terms in comments and messages
Be able to search for terms found in individual’s messages, so team members can find individual messages related to a particular topic.
3 votes -
Ability to receive immediate notifications of saved view activity
Option for immediate notifications of saved view activity - not just daily digests.
3 votes -
Include admin URL for suggestions in exports
Please include URL for each suggestion in the Export. It will make triaging the ideas/issues much easier, when you can just click on the URL and go straight to the page where the suggestion is.
3 votes -
Admin Mobile Application
Make a mobile application for IOS, Android & Windows Phone soon as possible
3 votes -
Filter suggestions by time since an admin responded to them
Filter (and notify when) suggestions where the status hasn’t been updated in over [30 days].
I just added a new idea for changes in my project and though the status is "planned" often with long idea counts it's easy for some ideas to get lost...and frozen in the "planned" stage perpetually...there should be either a user selectable or automatic "reminder" feature that ...sends a friendly reminder about ideas that have been in the queue for too long and apparently are not being actually done.
The reminder should trigger either on a fixed elapsed time from publish of the idea or…
3 votes -
Tag feedback
Allow feedback to be tagged separate from categories for internal organization
3 votes -
Can't search user or account traits
User and Account traits contain valuable information on users. But there's no way to search traits via the API or admin console. So if you want to search users by a specific ID, name, company etc..., you can't.
3 votes -
Be able to search for an exact phrase match
When searching ideas, articles or tickets, you can enter a phrase, but you can't do an exact match.
For example, if I only want to see ideas with the phrase "Add a new widget color," I can't. I will pull up any idea with anywhere from one to all of those keywords.
Being able to do an exact search like you can on Google would be super helpful for finding specific ideas, articles or tickets.
3 votes -
Ability to format comments – bold, italic, lists, etc.
Use Markdown to style the comments
3 votes
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