109 results found
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Do not search prepositions in moderation
When trying to moderate, do not search for prepositions. At least not within other words. As an example if I have "an" in the search it should not pull in "cancellation" because "an" is in the word.
0 votes -
Add general settings navigation to the left sidebar
The Admin Console includes a sidebar with navigation links for topics like Analytics and Feedback, but access to General, Web Portal, Widget, Mobile, and Integration settings are only accessible from the gear icon in the top navbar. This tripped me up for a minute as I was trying to return to General settings. It's also inconsistent because when I visit General settings (for example) the sidebar remains visible with nothing marked as current.
0 votes -
Confirmation or undo for "Convert to ticket"
Have a prompt after clicking "Convert to ticket" since there's no way to undo it. Sometimes I accidentally click on it since I use "Merge idea…" so often. But then it becomes a pain to re-create the idea delete the ticket.
There should be a confirmation dialog, or the ability to undo it.
0 votes -
Indicate that a suggestion was flagged by a user
When viewing the moderation queue, it would be helpful to see a visual cue that a suggestion is in the queue because it was flagged by an end-user. This could prevent some confusion about why an idea needs moderation.
0 votes -
Customized order of columns in Suggestion view
Change column order for feedback views. Currently I need always to scroll to the right to get to the created column. The others inbetween are interesting but I need that one to be one of the first I see.
1 vote -
Contact users based on forum or community membership
Provide the ability to contact all members of a forum or the entire community with one communication.
1 vote -
show updated status without refresh
immediately show the updated the status of an idea without requiring a refresh
2 votes -
Allow convergence requests
In very large communities with international customers, you end up with many "new topics" that say the same thing (because people don't know how to search), and within those topics, many capture the actual desired content poorly.
0 votes -
Display KB articles in search when in a forum
When searching a particular forum, include KB results as well to make a similar search experience.
2 votes -
Increase visibility of inviting users to a private forum in 3.0
This setting is incredibly hard to find for a new customer.
1 vote -
Bulk change message statuses
Change the status of one or more message at once when viewing a list of messages.
15 votes -
1 vote
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Be able to set individual ideas to a "read only" state
Sometimes admins have old ideas that they don't want to remove from the forum. They still want users to be able to view the idea, but they don't votes OR comments on the ideas.
One reason they want to keep these ideas intact is to keep the users happy, foster a healthy relationship, and maintain confidence in the ZenRep forum.
5 votes -
Show the % of views on that day that voted for this item
Add a report to show the % of views on an idea that voted for the idea. This will help with seeing how significant the idea is
1 vote -
Access private forums via link
Instead of sending a separate url to each person for a private forum where the user must create a password, send out a single url that allows anyone with that link to access the private forum.
2 votes -
Not all ideas held for moderation show in 3.0
- Account has multiple ideas awaiting moderator approval
- Some ideas show in the 3.0 view, but if you switch back to the legacy view additional ideas show.
- Expected all ideas awaiting moderator approval to show in 3.0
2 votes -
Be able to poll ideas in a survey that do not show in a forum
They want to use a survey to get feedback on specific ideas that don't fit in any of their forums, and they don't want users to see or vote on them in a forum (which is product specific whereas the poll would be page specific).
1 vote -
Apply user segments to reports
Allow filtering reports and related lists/metrics) by user traits, to help find data relates to specific user segments and measure interest from those segments.
28 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Sortable search results
If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
3 votes -
Way to permanently remove deleted ideas
Right now, if an admin deletes an idea, it archives it. It's removed so end users can't see it, but admins can still find and view it on the back end. It would be great if there was a way for admins to permanently delete an idea.
This is helpful if it's offensive or contains sensitive information.
2 votes
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