112 results found
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Add attachments to a Note
Add attachments to a Note (internal/admin site).
1 vote -
When changing status, allow an editable subject field. We ask questions for more follow up and have had to start emailing separately.
Make subject line in emails editable.
1 vote -
Restrict widget implementation to specific URls
This would make it such that an implemented widget can only function on a predetermined web URl or domain.
1 vote -
1 vote
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Do not require a user to add a request
I do not want to provide a particular user. I might just know it came from an account but not the user in particular.
1 vote -
Allow end users to unsubcribe from email notifications with one click from the email
Right now, when you click "unsubscribe" on one of our email notifications, it takes you to the web portal notification settings.
This requires you to login.
It would be better if you could click "unsubscribe" and be globally unsubscribed from notifications for that ZenRep subdomain, without having to login again.
1 vote -
Integrate Feedback directly with Salesforce events
be able to directly pass "events" from SFDC into UV as Ideas.
1 vote -
Default a category in the widget when adding a suggestion
Default a category in the widget when adding a suggestion
1 vote -
Manage teams through Active Directory
Allow management of teams through an active directory group to make it easier to manage as employees start and leave
1 vote -
1 vote
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1 vote
Clicking on the message name will now open a new window, displaying the idea on the topic. We’ll keep this idea open though to see if there are any more requests for the hover solution.
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Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
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Always have an "Uncategorized" category
On the list at the right that shows all of the categories, there should always be an "Uncategorized" category for uncategorized ideas. This way, all ideas can be accessed through the Categories side bar.
1 vote -
Integration with topic website to quickly add users to a topic
When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.
1 voteGood idea. We will continue to monitor this and will look into a solution if it proves to be a common request.
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Allow us to get satisfaction ratings at the topic level
Satisfaction and NPS is great for overall satisfaction but it would be nice to get some topic specific satisfaction prompts to users
1 vote -
1 vote
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How to auto-fill the request field is not obvious
For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field. I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip: Highlight text you want in this field before..." The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."
1 voteWe are looking into this.
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Provide a way to remove widget from DOM
The javascript SDK doesn't provide a .destroy or .detach function to call.
1 vote -
Be able to set the message creator, when creating a message
If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.
Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.
1 voteWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.
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In Satisfaction Rating emails, include the number as text (not just as an image)
Email clients that don’t load images, email filters, and accessibility need to be able to read the text string of a satisfaction score.
1 vote
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