112 results found
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Ability to manually order forums – not just in alphabetical order
Why can you only organize the forums in alphabetical order? I'd like to present my forums in a specific order, since I'd like to give some forums more attention than others. I tricked the system by using numbers in front of the forum name, but that only works for 1-9. This would be a great improvement!
7 votes -
7 votes
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Allow users to post messages in a private forum, but not browse the forum
Allow anyone to post feedback into a private forum.
6 votes -
It would be great if I could create ideas on behalf of users
I often get emails from users with suggestions and ideas. It would be great if I could add them to the feedback forum on their behalf (just like I can with tickets)
6 votes -
Allow customization of text on the web site
Not everyone wants to use words like "Message Us", "Archive", or "Email" on their ZenRep site - allow customizations of at least the major titles and buttons on user-facing web pages.
5 votesWe are looking into this. Please continue to send in your feedback. Thanks!
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Display image attachments inline
Allow image attachments to be rendered inline with the user's comments (not just displayed as a link to a new page). This is a piggyback to the more import enhancement - "Allow users to add attachments"
5 votes -
4 votes
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Display accounts on the message widget
When using the widget, be able to pull up an account's messages, not just a user's.
4 votes -
Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
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Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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Knowledge Base (Help Center) Widget
have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article
4 votes -
Add traditional discussion rooms for public questions and answers
The current "feedback" mechanism is good for messaging, but not great for users asking each other for help.
I'd like to allow/encourage our users to post support questions that they can help each other resolve (similar to how ZenDesk and Assistly do it)
4 votes -
enable live collaboration
it would be great to design for live collaboration. uservoice can be used in a variety of settings for collaborative problem solving, well beyond collecting feedback. Would be great to have a chat, the list of people currently using the system, to give a greater sense of collaboration and enthusiasm.
4 votes -
Surveys should collect user data
A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?
3 votes -
Allow end users to edit their ideas
Allow users to edit their idea submissions. Last time I checked, end users (customers) could not edit their own ideas once they submitted them. We get a lot of ideas that are hard to make sense of with poor grammar and spelling and unclear thinking. An option for users to edit their ideas may be a big help.
3 votes -
Allow a more extensive 'Recently updated ideas'
Currently the overview on the home page only displays the 3 last modified ideas (whether status/comment/etc). I could be nice for it to either display more than 3 and/or for it to have its own dedicated page which could be accessed by clicking the header 'Recently updated ideas".
3 votes -
Allow video links in ideas.
You can attach a file to an idea, but it would be nice to embed a video at the bottom of an idea description. You seem to be able to do this in a knowledge base article, but not an idea. It would be helpful to include the same functionality.
3 votes -
add type=email attribute to input tag for mobile devices
When using uservoice on an iOS-device it would be very nice if you included the <input type="email">. This HTML5 standard will let the Safari browser recognize the input field as an email input and bring up a email-specific keyboard for it. Without it, the user has to shift back-and-forth to get to the @ at periods.
3 votes -
Confusion on where "Their Message" field shows up in ZenRep
It is not obvious where I will find the text provided in the "Their Message" field. Why doesn't it show up on the portal?
2 votes -
2 votes
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