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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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112 results found

  1. Currently the overview on the home page only displays the 3 last modified ideas (whether status/comment/etc). I could be nice for it to either display more than 3 and/or for it to have its own dedicated page which could be accessed by clicking the header 'Recently updated ideas".

    3 votes

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  2. You can attach a file to an idea, but it would be nice to embed a video at the bottom of an idea description. You seem to be able to do this in a knowledge base article, but not an idea. It would be helpful to include the same functionality.

    3 votes

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  3. Allow anyone to post feedback into a private forum.

    6 votes

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  4. Add option to give users automatic email notifications when they submit a new idea through ZenRep feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.

    ZenRep Helpdesk tool offers it, we'd like to see it added to feedback.

    10 votes

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  5. A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).

    Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.

    11 votes

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  6. On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    1 vote

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  7. Almost the same way the ticket support system works. Send an email to an email address and it automatically gets added as an idea. Not sure why something so simple hasn't been implemented yet?

    0 votes

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  8. When groups of users meet, they sometimes would like to review what has been submitted offline. Provide the ability for a user to apply a filter to ideas, and to then print a nicely formatted PDF report of that grouping.

    2 votes

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  9. When using uservoice on an iOS-device it would be very nice if you included the <input type="email">. This HTML5 standard will let the Safari browser recognize the input field as an email input and bring up a email-specific keyboard for it. Without it, the user has to shift back-and-forth to get to the @ at periods.

    3 votes

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  10. Why can you only organize the forums in alphabetical order? I'd like to present my forums in a specific order, since I'd like to give some forums more attention than others. I tricked the system by using numbers in front of the forum name, but that only works for 1-9. This would be a great improvement!

    7 votes

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  11. I would like to be able to order messages and make them publicly available

    50 votes

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  12. Whether enabling either SSO and ZenRep Authentication, it would be useful to give us the chance to provide the URL created by the OAUTH2 SSO Application created on Facebook or Google side which would be linked to the FB / GOOGLE login button on ZenRep widget. This way, also FB / GOOGLE login would be in SSO with my SSO Application.

    1 vote

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  13. One user creates an idea and adds an attachment, with a relevant image or document. Admin would like other users to be able to add their own images/files in response to the original idea. Right now there's no way to do that with comments.

    17 votes

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  14. I often get emails from users with suggestions and ideas. It would be great if I could add them to the feedback forum on their behalf (just like I can with tickets)

    6 votes

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  15. When entering a lengthy description, it's hard to get an overview of what you wrote because the text box is so small and doesn't expand. You have to scroll and are only able to see a few lines of text at a time.

    2 votes

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  16. Is there a way, if not can you add a way, to allow to restrict the default listings of ideas in the widget popup to a "category" within a specif forum? We're trying to have our other sites add the widget to their page, but allow them to specific the default category of ideas which show up. This way it provides ideas that are more relevant to the visitors of that site, which can be used as a hook to get them to submit ideas to other categories they might not have considered...now that they're in the tool.

    Thanks

    1 vote

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  17. The current "feedback" mechanism is good for messaging, but not great for users asking each other for help.

    I'd like to allow/encourage our users to post support questions that they can help each other resolve (similar to how ZenDesk and Assistly do it)

    4 votes

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  18. it would be great to design for live collaboration. uservoice can be used in a variety of settings for collaborative problem solving, well beyond collecting feedback. Would be great to have a chat, the list of people currently using the system, to give a greater sense of collaboration and enthusiasm.

    4 votes

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  19. The problem with not having an 'All Ideas' tab is that for forums with not much use, it seems that the forum is not being used at all at first glance, because there are no ideas listed (either in the popup box or on the page
    itself).
    It would be good to be able to list all ideas (whether completed or not). This would also give users more confidence that ideas are being submitted by other users and completed.

    Another suggestion - change the 'Closed' tab back to being called 'Completed' as this gives users more information and gives them…

    2 votes

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  20. When new user enters an idea, or votes for someone else's idea for first time, he just presented with option to choose from "1 votes", "2 votes", "3 votes". It can be confusing what this actually means. On my feedback forum most users give just 1 vote for their only idea. I suppose this is because they don't understand they could give it 3 votes to have better chances for their idea to be on top in overall list.
    There is also no mention (until you register) that you have 10 votes that you can distribute among ideas you like.…

    1 vote

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    Beta  ·  Selina Lehner responded

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