112 results found
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Attach files to customer requests
When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.
1 voteGood idea. We will continue to monitor this and will look into a solution if it is a common request.
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Be able to add two or more email addresses when you "add response" to a message
I had a call with a customer and multiple members of their team. I need to add their responses to the messages.
But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.
What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.
2 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. Thanks!
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Pre-fill email address but allow users to confirm it before submission
We can pre-fill email field by passing user traits, but users' emails we have on the record may no longer be frequently accessed and/or users have forgotten which email address they used to sign up for our service. In such cases, it would be nice if they can confirm the pre-filled email address before hitting submit button. (Right now the widget won't ask at all if email trait is set.)
1 vote -
Ability to customize Widget Autoprompt settings
Being able to adjust the time interval for autoprompts would be an improvement.
9 votes -
Widget option to include screenshot by default
We have to ask users to send us a screenshot a lot when responding to their first bug report or feedback. And generally we find the bug quicker even if we manage without it.
2 votes -
Make email addresses optional when users submit feedback
Ability to make e-mail optional for feedback submission.
1 vote -
Integration with Salesforce for Feedback
We are a SaaS company and want to learn quickly by giving customers the possibility to come up with ideas and feedback. Our account managers however need to know what's happening:
How much feedback does a customer give? (amount)
What's the feedback about? (content)
What's the status of ideas submitted by a customer? (planned, etc.)Can you guys make the magic happen?
I1 vote -
Customize the design of the widget
Being able to customize the design and position of things like buttons, text, and colors, would be great, so we can bring the design more inline with their site or optimize it for their users.
10 votes -
Be able to turn off Instant Answers in the widget
Instant answers in the widget can be great, but sometimes you just want users to use the contact form.
Maybe so it's simpler for the user, or on that web page, you don't want Instant Answers to show. Having a way to turn off Instant Answers would be helpful.
17 votes -
Include SVG images, iframes, etc., in screenshots created via the widget
The “Include screenshot of this page” functionality of the new widget is great, but is currently cannot include certain images, SVG, or canvas in its generated images (this feature doesn’t take an actual screenshot, but creates an image based on the page’s HTML).
It would be great if there were a way for these screenshots to include all these inline images as well.
17 votes -
Customize the Satisfaction Widget question so we can ask about a product, not our company name
Be able to customize "How satisfied are you with [name]"
28 votes -
Surveys should collect user data
A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?
3 votes -
Customize Satisfaction widget message
"Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.
12 votes -
Ability to configure frequency of messages
So we can message more or less frequently than the default.
11 votes -
flag idea as completed
When searching ZenRep forums I often see ideas which have already been implemented (generally ideas with few votes that I assume have been missed by the forum admin). It would be good if users could flag these as completed ideas.
0 votes -
New Widget should support SSO
New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
8 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.
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Ability to send an email satisfaction survey to users
I received an email today that asked "How would you describe your experience with ZenRep?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.
I asked about it and sales told me it's an internal system that you're not planning on releasing as a feature of ZenRep? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!
14 votes -
Generate a sitemap file for forums
We retake an idea that we consider basic for SEO results and rankings in web search motors:
We have ZenRep setup on a subdomain of my site. It would be great if http://feedback.mydomain.com/sitemap.xml produced a valid sitemap of my forum content so that I could submit it to google web master tools. However it does not, the sitemap.xml contains urls for www.ZenRep.com
9 votes -
Knowledge Base (Help Center) Widget
have a new option for the help widget which does not have the feedback or contact us selection. Therefore it acts as a help page. This would be handy as if you did not have the resource to mange numerous help requests. The customer could still contact you by placing an email address within a help article
4 votes -
Allow end users to edit their ideas
Allow users to edit their idea submissions. Last time I checked, end users (customers) could not edit their own ideas once they submitted them. We get a lot of ideas that are hard to make sense of with poor grammar and spelling and unclear thinking. An option for users to edit their ideas may be a big help.
3 votes
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