ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. This would be useful for tracking correspondence (both from and to). E.g., Any new tickets, and our responses via ZenRep.

    You could just post them all as emails using this API endpoint:
    https://www.nutshell.com/api/detail/class_core.html#a8b1d4449c1956d37b81e84767c1dafdb

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  2. WordPress Admin Plugin: I design and manage lots of WordPress sites for clients. I would love for my clients to have quick access to uservoice support from within their WordPress dashboard.

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  3. desktop application API

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  4. Make an app or hook that allows customers of IP.Board, IP.Nexus ++ to integrate this to their site easier!

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  5. When searching ZenRep forums I often see ideas which have already been implemented (generally ideas with few votes that I assume have been missed by the forum admin). It would be good if users could flag these as completed ideas.

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  6. 0 votes

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  8. I really wish you could add Base Crm to your integrations list as this would really complete this service for me. right now I'm on the trial but all ur staff use the base crm and haven't added them as we are still exploring other options to fully sync our customer services.

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  9. I own an MSP (Managed Service Provider) and it would be nice to see some integration with Connectwise for limiting access to the website and to setup custom notifications and SSO.

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  10. 0 votes

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  11. Add simple API command provide list of available topics in KB, so that KB entry lists can then be retrieved by topic.

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  12. It's much faster to find what you're looking for on the front-end because the search does a search-ahead. In the back end you have to fully type out your search term and then hit the Enter key. Then wait. If you’re going to be doing a lot of searching, this takes a long time.

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  13. Integrate with Trac so ZenRep tickets can be connected to Trac tickets.

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  14. Add robust template system for feedback sites - including professionally designed templates users can choose from and advanced custom templates for pro-level users.

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