41 results found
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Export all users who have been active for a specific time frame
Be able to export a list of users who have supported ideas, commented or created ideas in a specific time frame, so admins can measure user engagement month over month.
0 votes -
Would like to see a user's NPS history, not just the current NPS or satisfaction score
Would like to see satisfaction trend (lines) for an individual user
2 votes -
NPS by channel
Be able to capture sentiment by channel rather than as a whole.
2 votes -
2 votes
We’ve started development of this feature. Thanks to all who took the time to talk to me during discovery.
Be on the lookout for updates soon.
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Weekly customer activity should be last 52 weeks
Reduce the Weekly customer activity to the last 52 weeks, instead of using idea creation date as the starting point. Also "Average customer activity" doesn't seem to appear at all.
1 vote -
Add custom fields to suggestions / requests
I would like to have custom fields associated with an overall suggestion or a request that is coming in from a particular user.
1 vote -
Widget Metrics
I would like to be able to find the number of new topics created through the widget, as well as the total number of messages that came in through the widget. I would also like to be able to do this without using the API
1 vote -
Show messages by user
Instead of only showing top messages, all messages by user
0 votes -
Analyze removal of support
Be able to see data about users who remove support from an idea they previously supported.
0 votes -
Preserve HTML formatting and inline images for incoming messages
I've wired our existing contact page to send html-formatted email. This works but the formatting is lost; it looks like the html is being stripped out.
Is there a work-around (other than text-only email) or some setting that can be applied to prevent html stripping, and if not is it possible to maintain html formatting in emails received?
1 vote -
Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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Export user activity
As an administrator/care advocate, I would like to export all of a user's activity (comments, votes, ideas) so that I can share this history with our support team & CSMs and determine how best to meet this client's need.
1 vote -
Show the +/- of the NPS over Time
I have looked at a few different ways to do this, but is it possible that we could see the NPS score average over time as a + or - that dips below and above the baseline? I have a request for the reports I generate to see how this looks over the course of a month on a daily basis, so they can see the ups and downs of the NPS throughout a 30 or so day period. Something similar to the attached.
1 vote -
Offer limited Surveys and NPS access on Starter Bundle
On the starter bundle you don't have access to tools like NPS or Survey. When a product is just launching and the company is trying to engage users for feedback, having access to Survey and NPS at a limited rate would be helpful. Without these options, simply waiting to get feedback doesn't warrant the $199 a month price.
0 votes -
Choose what is exported with enhanced analysis
Be able to choose which columns are exported with the enhanced analysis and be able to save that as a template for exporting. There are too many columns to look at when I only care about specific columns depending on who is exporting.
3 votes -
Add ability to export data for a single idea
When viewing a single idea in the admin console, it would be helpful to have the ability to export all comments and supporters for that idea.
Currently, the export option is only available when viewing a list of ideas or search/filter results.
2 votes -
Show unique accounts instead of just unique users
I would like to be able to see the unique number of accounts on a topic or a forum instead of just users
1 vote -
Link user data to meta data
Linking users to meta data such as what browser the user is on and other statistics on how they're engaging
0 votes -
Create Topics that can contain multiple documents
Currently, we can only have documents which do not map 1:1 to topics that are being tracked. Add a topics section where documents (or messages) can be tied to topics.
3 votes -
"Export current dataset" in excel
It used to be that I could export and get a link to different file types. Excel seems to be taken away, unless you're exporting data from the Settings panel.
CSV opens a browser tab of unreadable information. Not super helpful.
1 vote
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