45 results found
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Two factor authentication for admins
Add a feature that allows admins to require two factor authentication for their agents and admins.
2 votes -
Be able to export SSO logs
Developers need a way to be able to review logs, compare failures to their own system, so being able to export the logs (or adding an API endpoint) would help them get that data out of ZenRep for troubleshooting.
2 votes -
User has more than one email address, but there's no way to connect them to the same profile
User has more than one email address, but in ZenRep, you can only have 1 email per user.
So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.
This makes it hard for agents to get a clear view of the user, their history etc...
2 votes -
Display the total count of ideas, comments, and votes each user has in a list of users
In addition to the karma score, show the number of ideas, comments, and votes spent / remaining per user in the forum>>users listing as well as the associated export.
Mock-up attached.
Now this information is available per user, but that is tedious to review.
Having this info at the aggregate level helps admins to know:
1) how healthy or biased the interaction is (few people writing a lot, or a lot of people writing a little)
2) who are the top contributors in terms of volume
3) how many users have reached their voting limit2 votes -
Be able to export User and Account Traits
User and Account traits give admins valuable data, and it would be even more valuable if it was possible to export those traits as well.
2 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Store custom text for new user invitations
Every time I send out invitations I replace the standard text with my own. It's nice that I can replace it with my own. It would be even nicer if I could store my own text and it would come up as the default when sending invitations.
2 votes -
Show of seats used how many are not claimed
Display the total number of licenses along with how many have been claimed and are still invited
1 vote -
Export Users with their Admin Permissions and status
I would like to be able to easily consume the list of admins who have been invited and be able to send them a more personal email.
1 vote -
Provide helpful error message to indicate when a user has already been invited
Provide an error message to indicate that an email address you are trying to invite is already an admin, instead of "Error inviting users!":
1 vote -
Be able to re-invite contributors in bulk
If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.
Right now you have to click through one by one and re-invite, which is too many clicks.
1 vote -
Allow license and admin provisioning in SAML
Allow passing of trusted:true and admin:accepted in SAML tokens, like what is available for JSON tokens
1 vote -
Create team dialog show existing team names
In Admin Settings, the Create team dialog should show the currently assigned team, if it is assigned already. I'm trying to bulk assign contributor team members that haven't been assigned yet and it's very difficult and tedious currently.
1 vote -
Get Clef
Use www.getclef.com to sign in.
1 vote -
Be able to grant access to specific forums with SAML
If using SAML, it would be ideal if you could grant or deny access to specific forums.
1 vote -
1 vote
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1 vote
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In-app SSL key uploads
Let admins upload their own SSL keys instead of having to contact customer support to manually do it.
1 vote -
Gmail Signup
allow gmail.com sign ups
0 votes -
Validate Emails associated with private forums
I would like the ability to have users validate their emails every 6 months or on a specified cadence when they are on a private forum.
0 votes -
Force log out of all users
we need an option to force log off of all sessions for users.
Sometimes a user changes their password and a forgotten device would keep trying to sign in and lock out the account.0 votes
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