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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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45 results found

  1. More granular settings for admins/agents/moderators.

    28 votes

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  2. 24 votes

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  3. We have set a limit of 2 users per customer, however, we have customers requesting that a read only user be created. Is there any plans to allow settings against a user to be changed to allow 'read-only' user with no content creation rights?

    24 votes

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  4. Allow admins to set user traits (Account type, value, etc.) rather than just allowing these to be set using the API.

    11 votes

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  5. You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

    10 votes

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    ZenRep has several new export options to help you better analyze messages and users.

    - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

  6. Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in ZenRep. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

    Once a user has been found, I have no way to…

    7 votes

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  7. I need better search capabilities when searching for users. It appears I can only search by their name or the beginning of their e-mail address. I need to be able to find matches for any part of the name. I need to be able to find matches for domain name (example: trekbikes.com)

    6 votes

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  8. I want to import a list of users with their various properties (rather than passing them in via the API)

    5 votes

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  9. While setting up and testing SSO (as well as other features), I'm finding that in order to avoid cluttering my live ZenRep with with bogus and mis-matched users, I need to do all of my ZenRep setup and testing in my production app. Would be much better if I could point my development and staging environments to a private ZenRep sandbox that I could play and experiment with (and maybe occasionally wipe clean) instead of having to connect to my live instance.

    5 votes

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  10. Being on our SSO implementation, we see a major problem with the
    ability for users to change their passwords and email addresses while in ZenRep. This gives
    the user the impression that they have changed their emails and password in our system as
    well, which of course means they can't login to the site.

    5 votes

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  11. After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    5 votes

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  12. For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.

    4 votes

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  13. 300 users claim they never got the invite and now I have to find them and resend

    4 votes

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  14. I want to import a list of accounts/companies with their various properties (rather than passing them in via the API) and connect them to users.

    3 votes

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  15. Right now when you invite users to private forums you need their email address. It would be a lot easier to be able to select them from the user list or search for them by name.

    3 votes

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  16. 3 votes

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  17. Owners (i.e. superusers) should be able to administer all the admins/agents registered in the system beyond inviting them, promoting them to owner, or deleting them.

    Doesn't have to be extensive, but at least being able to update username, company, or other basic user admin tasks.

    3 votes

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  18. You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.

    If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.

    For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).

    Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the…

    3 votes

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  19. When I click on the name of a User, it takes me to a page that shows their ideas and comments. At the top it gives their basic information (e-mail address, member since, last active, etc). In that section it would be nice to see the status of their votes (used and remaining). Thanks!

    3 votes

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  20. As an admin, it seems that for me to manage any kind of users, I would go to the user Icon in the tool bar on the left. Here I an see admin users and their role (although it does not show if their access has been revoke). It is not obvious that I need to go to Settings and then Users & Permissions to manage my internal users (admins, contributors, support)

    2 votes

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