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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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109 results found

  1. I cane see that this suggestion exists (2008, 2011..) and is marked as Status:Completed. However, we really lack this feature!? We need to see the axect time when an end user have posted the idea/suggestion/bug report. We need to see it in both end user view and in Admin view. We collect feedback on pilot versions of our service, and to be able to trouble shoot and assist the pilot user (acting as a customer) and learn from the feedback, we need to compare to our monitoring systems. We do not want to go deep (i.e. in the APIs) to…

    1 vote

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  2. Often new ideas are just duplicates of very popular ideas, and often popular ideas use very common terms. If we could sort merge search results by vote count, it would save a lot of time (note: this is a bit of a workaround since search does not support common search operators).

    1 vote

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    1. I often used canned responses. It would be preferable if I could do that in one click: "Reply with canned responses".
    2. Often I answer a number of messages with the same response. It would be nice to select them all and then type one response.
    1 vote

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  3. Allow for feedback users to include a serial number of their product so it can be investigated by reviewing production records, rather than needing further questions.

    1 vote

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  4. From a list view, have the ability to remove labels quickly. Right now you need to open the labels and scroll to find the label to deselect it. Can we add a "X" to the label button in the list view to remove quickly (or something similar)?

    1 vote

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  5. Different users often use different terms to describe the same feature or piece of the UI. For example, our users variously say "interactions," "wires," and "links" all to refer to the same thing in our app.

    To improve search results and therefore reduce duplicates, it would be great if we could define custom lists of terms to be considered synonyms -- so if a user types in a suggestion or search with the words "link foo bar" they will also see results with the words "interaction foo bar," etc.

    1 vote

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  6. When merging or linking topics in a dialog, allow me to open a topic in a new window so I can deal with it later rather than having to stop what I'm doing.

    1 vote

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  7. I want to be able to search for a user without having to scroll down and load the whole list of users.

    1 vote

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  8. In the enhanced analysis, give the option to move the date back by year, not just month.

    1 vote

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  9. 1 vote

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  10. Search keywords containing a number seem to be completely ignored, or excluded from the search index. For example, if I search for "3D" or "h1" (with no other words) I get zero search results, even though I know multiple user suggestions exist with these exact terms in the title.

    For some types of software, words containing digits are important terms that help users specify a particular feature. Search results are a mess when one of the main distinguishing words in the feature name is ignored.

    I can sort of understand excluding terms that are 100% a number (though even then,…

    1 vote

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  11. 1 vote

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  12. 1 vote

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  13. I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.

    1 vote

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  14. Be able to SHare a view with a colleague to show suggestions that have been prioritized for review

    1 vote

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  15. Improved Comment and update notifications
    Notification to end users when someone has commented an idea that the end user has created could be much improved. It is now part of the daily mail (if not disabled), but should be visible in the Feedback forum GUI. When a develeoper initiates a dialogue with the reporting person, it is hard to get any pace in the conversation, because it is hard to get aware that something has happened.

    1 vote

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  16. As I user, I would like to reduce the size of the suggestion and description columns so that I can see more more columns across my screen.

    1 vote

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  17. Would it be possible to include date tag to admin replies on main page? We want people to see when the admin update/comment was posted without having to click into the topic.

    1 vote

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  18. I have some personal views set up. When something changes, I get a daily summary, but the subject of the mail is just "daily summary" so
    a) it's impossible to tell it apart from the other daily summary of status updates, suggestions, and comments and
    b) it's all lumped together. I would like to be able to send the list to the entire feature team that owns the area. They aren't admins and don't need to be.
    I would like each personal view to send an update with a title like "Daily Summary for Reporting, Aug 4, 2016" and "Daily…

    1 vote

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  19. It'd be great if the site worked on iPhone Safari.

    1 vote

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