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ZRep Engage & Analytics

How can we improve feedback management and help you make strategic product decisions?

ZRep Engage & Analytics

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  1. We may not want the company name to be the same for all users or all parts of our product.

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  2. When adding support to an idea from contributor sidebar, be able to add public information to an existing idea

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  3. Understanding how many messages have come in via sales, support, or account management would be a valuable way to segment data.

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  4. We had lost some distribution groups recently. It would be nice to have a warning or a workaround to not overwrite cloud-only list when an on-prem user or group matches the one on Office 365/Azure AD. Some of our OU was supposed to be filtered when we worked with a Microsoft engineer.
    Since our up-to-date distribution lists got overwritten by older lists from our on-prem AD and Microsoft does not back up groups on the cloud, we had to create all our lost distribution list from scratch.

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  5. 0 votes

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  6. Is it possible to add an attribute to make the widget popover dismissible if the user clicks outside the content in the popover (e.g. anywhere else on the webpage)? Something like they do with the bootstrap popover: http://getbootstrap.com/javascript/#popovers.

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  7. We have a public channel in slack for our customer community. We can use the sidebar to capture messages on top of the Slack web client, but we would also like to be able to use it in the desktop client.

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  8. I would like a way to see the top active topics. Many of the messages in the top list for my team are inactive.

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  9. When visiting some webpages, if the user clicks the bookmark for the sidebar, nothing happens.

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  10. for embedded widgets on single page web apps

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  11. When searching ZenRep forums I often see ideas which have already been implemented (generally ideas with few votes that I assume have been missed by the forum admin). It would be good if users could flag these as completed ideas.

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  12. Add robust template system for feedback sites - including professionally designed templates users can choose from and advanced custom templates for pro-level users.

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