109 results found
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Better user management
Better support for managing users. It doesn't make sense to have multiple users spread out across different forums. I would like to see ONE list of all forum users and admins and control their access from one page.
1 vote -
Decrease the effort to create a saved view
Make it quicker to create a saved view. It currently takes too many clicks to decide what I want to see, find and add the label to those ideas and then save the view
1 vote -
Use serial numbers to track queries
Allow for feedback users to include a serial number of their product so it can be investigated by reviewing production records, rather than needing further questions.
1 vote -
1 vote
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Allow me to resize forum columns
As I user, I would like to reduce the size of the suggestion and description columns so that I can see more more columns across my screen.
1 vote -
Increase visibility of inviting users to a private forum in 3.0
This setting is incredibly hard to find for a new customer.
1 vote -
1 vote
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Show the % of views on that day that voted for this item
Add a report to show the % of views on an idea that voted for the idea. This will help with seeing how significant the idea is
1 vote -
Be able to poll ideas in a survey that do not show in a forum
They want to use a survey to get feedback on specific ideas that don't fit in any of their forums, and they don't want users to see or vote on them in a forum (which is product specific whereas the poll would be page specific).
1 vote -
Custom response time grades
Every industries average response time is different. Our service is for food orders. If we get a notice that someone's food has not arrived and we respond in 59 minutes we have failed terribly. But ZenRep gives us an A rating. The way the ratings are currently set it is very hard to get a true visualization into support performance.
Would be much preferred if we could set the time for an A B C D F ratings.
1 vote -
Difference between Users icon and default Profile icon causing confusion
When an admin doesn’t have a Gravatar, it’s difficult to tell the difference between the Users section icon and the personal settings menu icon.
1 vote -
Allow admins to choose who can create questions & vote
Not via SSO (which we were never able to get working)!!!
Provide a means where creating questions & voting on questions is limited to registered users that we mark as able to create/vote. Via the admin console we can set which users are allowed to do so.
Anonymous and other registered users can still view the questions. We don't care if they can comment or not.
Basically we want a system like for political votes, everyone sees the results, only qualified people can vote, and the process is all handled by ZenRep.
1 vote -
Make it possible to copy ideas to another forum to allow for release planning prioritization
We would like to invite people, a sub community, to participate in release planning. As part of this, we would like to present them with a subset of the ideas from the large community forum (and maybe some 'interal' ideas as well). We would not want to move ideas from the large community forum since that could make people in the large community forum confused. We would like to copy ideas, preferably including any discussions and attached files if possible. However, we would not want to copy their votes. We would like to start fresh in the sub community forum.
1 vote -
Give users a way to flag ideas that should be merged with other ideas
I was looking through the suggestions in the Messaging category. There are at least two ideas that are getting voted on for the same idea. Facebook chat integration doesn't let you send messages to offline contacts. One has 222 votes the other has 115 votes. It would be cool if there was a way the users could vote to merge the two ideas and combine or pool the votes.
1 vote -
Provide Parent/Child relationship for Merged Items
Merging ideas is fantastic but to have the idea merged as a comment isn't so good.
Ideally, the merge should allow for a Parent/Child relationship i.e. both ideas continue as individual ideas rather than a comment of the other.
0 votes -
Indicate that a suggestion was flagged by a user
When viewing the moderation queue, it would be helpful to see a visual cue that a suggestion is in the queue because it was flagged by an end-user. This could prevent some confusion about why an idea needs moderation.
0 votes -
Confirmation or undo for "Convert to ticket"
Have a prompt after clicking "Convert to ticket" since there's no way to undo it. Sometimes I accidentally click on it since I use "Merge idea…" so often. But then it becomes a pain to re-create the idea delete the ticket.
There should be a confirmation dialog, or the ability to undo it.
0 votes -
Add general settings navigation to the left sidebar
The Admin Console includes a sidebar with navigation links for topics like Analytics and Feedback, but access to General, Web Portal, Widget, Mobile, and Integration settings are only accessible from the gear icon in the top navbar. This tripped me up for a minute as I was trying to return to General settings. It's also inconsistent because when I visit General settings (for example) the sidebar remains visible with nothing marked as current.
0 votes -
Allow convergence requests
In very large communities with international customers, you end up with many "new topics" that say the same thing (because people don't know how to search), and within those topics, many capture the actual desired content poorly.
0 votes -
Add more "No customer activity" filters
Please add the following filters to the Suggestions Customer Activity filter:
-No customer activity in the last 30 days
-No customer activity in the last 60 daysOr something similar. 90 days is very useful, but we have too many incoming ideas, would like to clean it out more aggressively using this filter.
0 votes
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