79 results found
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Support Adobe Air with an ANE for iOS and Android
We use ZenRep for all our customer support, but our new mobile game is built on Adobe Air. We'd really like to take advantage of the in-app features.
0 votes -
Please add integrations with Nutshell CRM
This would be useful for tracking correspondence (both from and to). E.g., Any new tickets, and our responses via ZenRep.
You could just post them all as emails using this API endpoint:
https://www.nutshell.com/api/detail/class_core.html#a8b1d4449c1956d37b81e84767c1dafdb0 votes -
Be able to push Satisfaction ratings to SFDC
Satisfaction Ratings give you valuable insight on a user. Being able to push the rating to Salesforce gives your sales team and team members in Salesforce that additional insight.
2 votes -
Update Google Analytics to Universal Analytics
Currently Universal Analytics is in Stage 3. After it reaches Stage 4 we'd be able to implement this. https://developers.google.com/analytics/devguides/collection/upgrade/
Until then, vote up this idea so you're subscribed to notifications once we're able to make the update on our end.
6 votes -
0 votes
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WordPress Admin Plugin – add widget to WP Admin UI
WordPress Admin Plugin: I design and manage lots of WordPress sites for clients. I would love for my clients to have quick access to uservoice support from within their WordPress dashboard.
0 votes -
Integration with on-premise Team Foundation Server (TFS)
Add support for on-premise instances of TFS, similar to ZenRep for Visual Studio Online.
16 votes -
Agile CRM gadget
Would be great to have an integration with Agile CRM, or at minimum a gadget!
1 vote -
Pipedrive CRM integration
Would really like the ability to integrate ZenRep with Pipedrive.com
1 vote -
Add a Nimble CRM integration and gadget
Add a Nimble CRM integration and gadget
1 vote -
Integration with Microsoft Dynamics CRM
This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:
Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in ZenRep include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.
The complementing service hook would help push information the other way. Syncing ZenRep support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.
8 votes -
Desktop Software API
desktop application API
0 votes -
Integrate with Insightly.com
We have a lot of requests via ZenRep and I want to be able not only to close a ticket, but to define a follow up for some tickets which are solved.
Means: Adding Tasks based on tickets which are closed would be a nice thing. And activating opportunities based on tickets.
3 votes -
Allow Salesforce service hook to push to the Salesforce Sandbox
Certain ZenRep events can be pushed to Salesforce via the ZenRep service hook However, the hook doesn't currently push to the Salesforce staging area (the "sandbox").
1 vote -
Be able to push custom fields and more ticket information to Salesforce along with the ticket
Right now you can push tickets to Salesforce with the integration. But it would be great if you could also push custom fields and their values too. This would help the team in Salesforce get the full picture.
4 votes -
Setting to include Alexa Certified Metrics Code on our web portal
Similar to the Google Analytics key
1 vote -
Send user and account trait data to custom gadgets
The data passed through Identify for User and Account traits would be extremely useful when setting up a custom gadget.
For example, you pass the user's ID via the User Trait, and you want the gadget to be able to look up that user based on that ID.
3 votes -
Salesforce Gadget: Be able to query an email domain for the account data in Salesforce
Right now the SFDC gadget pulls in information from SFDC based on the user's email address. It would be great if you could pull this information in based just on the email domain.
For example, a user at a company may write in. They might not be in SFDC but their company is. Seeing that account information in ZenRep would be super helpful for agents.
1 vote -
Integrate with IP.Community Suite
Make an app or hook that allows customers of IP.Board, IP.Nexus ++ to integrate this to their site easier!
0 votes -
Integrate with segment.io to simplify javascript installation and get more events
Not only would integrating with segment.io make the adoption of ZenRep easier, you would also allow marketing people to make the decision without having to bother the engineering folks.
One barrier removed.
Also, we use a number of monitoring apps for which we create server side events (such as the revenue data you would need for your MRR / LTV reports). We push those events through segment.io as I would guess most other segment.io users do.
Without the integration I'm wondering whether I really need that data in ZenRep.
With the integration, I'd just flip the ZenRep switch in segment.io,…1 vote
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