Settings and activity

16 results found

1. Assign To-Do items to messages

   4 votes

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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2. Integration with Asana

   3 votes

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   5 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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   Keaton Ebert commented  ·  Apr 21, 2023  ·  Edit…  ·  Delete…

   Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed ille, ut dixi, vitiose. Proclivi currit oratio. Si enim ad populum me vocas, eum. Satis est ad hoc responsum.

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3. Have away to set a followup date for tickets

   2 votes

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   0 comments  ·  ZRep Engage & Analytics » Analysis & Insights  ·  Delete…  ·  Admin →
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   Gathering feedback  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

   We’re excited to start digging into solutions to this problem more.

   Be on the lookout for updates soon.

   Keaton Ebert shared this idea  ·  Apr 14, 2023

4. Automatically assign manual ticket to creator

   2 votes

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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5. Apply user segments to reports

   28 votes

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   2 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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   Started  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

   ZenRep has several new export options to help you better analyze messages and users.

   - You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

6. Ability to create a duplicate article, this way it can be use it as a starting point for a new article

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   0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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   Keaton Ebert shared this idea  ·  Mar 12, 2023

7. Organize messages into a public topic

   50 votes

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   2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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   AdminEmmalee Towne (Product Manager, ZenRep) responded

   Lorem ipsum dolor sit amet, consectetur adipiscing elit. Conferam avum tuum Drusum cum C. Rationis enim perfectio est virtus; Duo Reges: constructio interrete. Nihil illinc huc pervenit. Qui est in parvis malis. Si quidem, inquit, tollerem, sed relinquo.

8. Allow custom fields for messages

   56 votes

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   Gathering feedback  ·  34 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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9. Integrate with mailchimp

   2 votes

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   0 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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10. Make the idea description text box bigger

    2 votes

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    1 comment  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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11. Offer a follow up survey for tickets or integrate with a survey tool

    8 votes

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    0 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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12. Allow users to recommend which suggestions should be merged together

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    2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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13. Customize the "Give Feedback" and "My feedback" labels

    5 votes

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    3 comments  ·  ZRep Engage & Analytics » Other  ·  Delete…  ·  Admin →
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14. Merge messages from the same source

    52 votes

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    37 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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15. allow canned responses to be ordered

    8 votes

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    2 comments  ·  ZRep Messager » Other  ·  Delete…  ·  Admin →
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16. Custom "hotness" Algorithm

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    0 comments  ·  ZRep Engage & Analytics » Other  ·  Delete…  ·  Admin →
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