Settings and activity

14 results found

1. Integration with on-premise Team Foundation Server (TFS)

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   7 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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2. New messages by admins go through moderator approval

   2 votes

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   2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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   Gathering feedback  ·  AdminLisa Park (Sr. Product Manager, ZenRep) responded

   We will continue to monitor this idea and will look into a solution if it is a common request or an urgent problem. Thanks for your feedback.

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   Lavinia Gibson commented  ·  May 05, 2023  ·  Edit…  ·  Delete…

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   Lavinia Gibson commented  ·  May 02, 2023  ·  Edit…  ·  Delete…

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3. Allow admins to add attachments to responses

   10 votes

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   2 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Delete…  ·  Admin →
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   Gathering feedback  ·  AdminEden Balistreri (Admin, ZenRep) responded

   We’re excited to start digging into solutions to this problem more.

   Be on the lookout for updates soon.

4. Make text in outgoing status update emails configurable

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   0 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Delete…  ·  Admin →
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5. Allow multiple categories per topic

   11 votes

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   5 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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6. Organize messages into a public topic

   50 votes

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   2 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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   AdminEmmalee Towne (Product Manager, ZenRep) responded

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7. Add Twitter and Social Channel Integration

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   0 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Delete…  ·  Admin →
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8. Send auto-reply email to users who submit feedback (email receipts)

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   4 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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9. Integrate with Intercom

   7 votes

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   4 comments  ·  ZRep Engage & Analytics » Integrations  ·  Delete…  ·  Admin →
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10. Allow admins to split topics

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    7 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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11. Customize the Satisfaction Widget question so we can ask about a product, not our company name

    28 votes

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    11 comments  ·  ZRep Engage & Analytics » Routing Messages  ·  Delete…  ·  Admin →
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12. Allow custom fields for messages

    56 votes

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    Gathering feedback  ·  34 comments  ·  ZRep Engage & Analytics » Managing Topics  ·  Delete…  ·  Admin →
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13. Embed images in status updates and user messages

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    0 comments  ·  ZRep Engage & Analytics » Engaging Customers  ·  Delete…  ·  Admin →
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14. Ability to Embed the Satisfaction Widget into Email

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    0 comments  ·  ZRep Engage & Analytics » Other  ·  Delete…  ·  Admin →
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