Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in ZenRep. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

Once a user has been found, I have no way to edit basic account information, such as change a user's display name, update an email address or send (not view) a new password.

Finally, I can only block users, not delete users or merge user accounts.

While your CS team is very responsive and have been tremendously helpful, it shouldn't require the submission of a ticket from the user or administrator to resolve many issues that should be native features of an administrator's toolset.

If it's ZenRep intention to restrict these abilities for Administrator accounts acting as agents, then consider making these features available to Owner accounts.