31 results found
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Add Gmail Integration for the Calendar
It would be great if we could sync our Gmail account so that our Calendar and messages were synced directly to Z2. I love ZenRep but this is one area where I feel it could really improve!
71 votesWe are requesting additional feedback so that we can prioritize the feature set that would be most important to our users.
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Integration with Visual Studio Online (TFS On-Demand)
Team Foundation Server (TFS) integration would be great (as underlying ticket system similar to JIRA integration)!
61 votes -
Allow custom fields for messages
When receiving messages we need to have more than just the title and description. Other fields, such as associated budget, problem analysis, etc. would be useful. The administrator would also need to define the field type, if its required, and validation patterns.
56 votes -
Automatically translate content to create multilingual topics
Instead of creating separate topics for each language, automatically translate content into each user’s own language. This would help prevent duplicate messages across different topics.
14 votes -
Allow admins to add attachments to responses
Currently, attachments can only be added to ideas, not to admin responses or comments.
10 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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Support Password Management Utilities
With the new ZenRep login screen, a regression was introduced where password management tools (such as the Mac OS X keychain) can no longer be used to automatically fill in the username and password.
Due to past identify theft issues, I now have a different, random, 20-character password for every single website on the Internet, so allowing the Keychain to automatically fill in password forms is a huge benefit to me since I can't remember any of the 513 passwords stored in my Keychain!
9 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Restatis igitur vos; Respondeat totidem verbis. Quid Zeno? Sit enim idem caecus, debilis.
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New Widget should support SSO
New Widget needs to support SSO. The new widget currently does not support SSO. I have a private site and I have to currently use the Classic Widget instead. Please add the ability for the new widget to handle SSO.
8 votesLorem ipsum dolor sit amet, consectetur adipiscing elit. Quis istud possit, inquit, negare? Quare attende, quaeso. Venit ad extremum; Immo alio genere; Duo Reges: constructio interrete.
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Don't allow SSO users to override their email and password
Being on our SSO implementation, we see a major problem with the
ability for users to change their passwords and email addresses while in ZenRep. This gives
the user the impression that they have changed their emails and password in our system as
well, which of course means they can't login to the site.5 votes -
Notifications for specific keywords
Would love to have certain keywords in a suggestion trigger an email immediately, as opposed to either an email for every suggestion, or one email at the end of the day.
5 votes -
Allow customization of text on the web site
Not everyone wants to use words like "Message Us", "Archive", or "Email" on their ZenRep site - allow customizations of at least the major titles and buttons on user-facing web pages.
5 votesWe are looking into this. Please continue to send in your feedback. Thanks!
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Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
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Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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Filter and display content with specific activity during a time range
When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.
3 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Surveys should collect user data
A few customers have expressed a desire to see the ZenRep widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?
3 votes -
Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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Automatic management of admins
Automatically create and remove admins and assign to teams.
2 votesWe are actively designing a solution for this. Please continue to send your feedback and thoughts.
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New messages by admins go through moderator approval
I would like to require that new messages created by admins get approved by a moderator before they are public.
2 votesWe will continue to monitor this idea and will look into a solution if it is a common request or an urgent problem. Thanks for your feedback.
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The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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Customizable timespan for “Recent engagement”
Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.
2 votes -
Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes
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