31 results found
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Integration with topic website to quickly add users to a topic
When a support person is viewing a topic on the website, allow them to quickly add customers to a message. The message that they are viewing should be automatically selected in the sidebar 'add user' form.
1 voteGood idea. We will continue to monitor this and will look into a solution if it proves to be a common request.
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Automatic management of admins
Automatically create and remove admins and assign to teams.
2 votesWe are actively designing a solution for this. Please continue to send your feedback and thoughts.
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Integration with Outlook Desktop
I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.
4 votesWe will continue to monitor this and will look into a solution if it is a common request. In the meantime, some customers are using the outlook web client with the sidebar.
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Export list of top topics
I would really like to be able to export the top topics for my team for further review.
1 voteWe will continue to monitor this idea and will look into a solution if it is a frequent request. Thanks!
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Indicate how many messages teams and team members are receiving
This would help monitor and drive adoption in an organization.
0 votesWe are looking into this.
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1 vote
Clicking on the message name will now open a new window, displaying the idea on the topic. We’ll keep this idea open though to see if there are any more requests for the hover solution.
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Have away to set a followup date for tickets
I would like to be able to set a date to followup with a customer regarding a ticket; to assist in keeping tickets from getting lost.
2 votesWe’re excited to start digging into solutions to this problem more.
Be on the lookout for updates soon.
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The data in the admin portal's user sidebar (inspector) doesn't match what the widget sidebar shows for that user
If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data.
2 votesYou are correct. We are looking into updating the user inspector in the admin console. Please continue to give feedback on this idea to help us prioritize this work.
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New messages by admins go through moderator approval
I would like to require that new messages created by admins get approved by a moderator before they are public.
2 votesWe will continue to monitor this idea and will look into a solution if it is a common request or an urgent problem. Thanks for your feedback.
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Sidebar is blocked by some websites
When visiting some webpages, if the user clicks the bookmark for the sidebar, nothing happens.
0 votesWe are looking into this.
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Capture responses from customer without an email address
We would like to capture responses from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
4 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case.
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How to auto-fill the request field is not obvious
For the sidebar, it's not clear to my contributors that they can highlight text on the page before opening the sidebar to automatically pull it into the request field. I feel that is a MAJOR usability benefit, so I'd like to see a pop-up that says something like "Tip: Highlight text you want in this field before..." The pop-up can be closed when the user clicks a button "Thanks, got it" or another button that says, "Remind me next time."
1 voteWe are looking into this.
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Filter and display content with specific activity during a time range
When looking at messages, it would be good to choose a date range, and have the displayed topics filter to show only those that had activity in that range.
3 votesZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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Be able to set the message creator, when creating a message
If you are adding a message from the admin console, or linking to an message, it would be nice if you had the option to set the message creator as well.
Right now, it will use the admin, which makes it look like it was the admin's message, and doesn't give the user credit for their thoughts.
1 voteWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. We do want to be careful though – it could be an issue to attribute a public idea to a customer if they have not entered it themselves.
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Customizable timespan for “Recent engagement”
Ability to select a specific month or timespan to calculate “Recent engagement” in order to create a monthly report.
2 votes -
Segment content stats for specific date ranges
Instead of just showing all-time stats for messages, be able to display stats for messages for a particular date range.
For example, which topics gained the most traction in the last 90 days? How many messages have we received in the past week, and what were they? Which channels showed the highest engagement in the last month?
1 voteZenRep has several new export options to help you better analyze messages and users.
- You can now export a list of users almost anywhere in ZenRep – the main users list, users on a message, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.
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add "supporters in time period" column to forum activity export
On the forum activity export, there is a column for "votes in time period". There is also a column for "supporters", but not one for "supporters in time period".
It would be useful to have this column included, so you can see the amount of supporters an idea has received in a given time period.
0 votes -
Attach files to customer requests
When capturing feedback from a ticket or other source, I sometimes want to attach a file as well because they user gave feedback in the file (e.g., screenshot or mockup), so that the file can be included when reviewing aggregated feedback on an idea.
1 voteGood idea. We will continue to monitor this and will look into a solution if it is a common request.
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Be able to segment suggestion supporters by their OS/device and browser/version
When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.
2 votes -
Be able to add two or more email addresses when you "add response" to a message
I had a call with a customer and multiple members of their team. I need to add their responses to the messages.
But there were two people who wanted to be subscribed, so I had to "add responses" twice, so both would be notified.
What would be cool (and save time) is if I had the ability to add two email addresses in the email field, so I didn't have to post the exact same response twice.
2 votesWe will continue to monitor this idea and will look into a solution if this proves to be a common use-case. Thanks!
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