54 results found
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In the Admin Console, hide “closed” topics by default
It would be very useful to view only topics that are "not closed" (all ideas that have been responded to as well as those which have not been responded to in one search). The current view is difficult to navigate due to the number of items that have been done or declined being mixed with other topics.
8 votesThis has been completed!
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Display when a message received responses over time
Being able to view the last time a response received a vote would be a handy feature to have - being able to see if there are older messages with few votes and no recent activity would help determine whether or not to decline that message.
11 votesThis has been completed!
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Bulk actions for messages
Ability to change status, delete, and merge (etc.) multiple threads at a time.
We have 5,853 unanswered messages going back to Nov 2010. We're getting 30 new messages per day. At some point we just have to cut our losses and let some of these old/stale messages go. We need the ability to bulk decline a whole page of messages at a time. Or a feature to 'expire' old messages that haven't had any action in a certain amount of time.
51 votesThis has been completed!
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Allow admins to edit and delete previous Status Updates on threads
I updated status of a thread several times, each time specifying messages. Now when watching this thread users can see not just last status message but also previous ones if they click link "Show previous admin responses (2)". And there is no means for me to delete or edit them!
I don't want users to see obsolete responses. For example, if I just edit status message because of misspelling, it leaves old one and users can see both messages. Isn't it ridiculous? I can only delete the whole idea.
13 votesThis has been completed! There is now an edit button on the status. This will change the status as displayed on the website, but cannot change any emails you already sent with the original message.
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User demographics (who is contributing?)
Some customers are bigger revenue-drivers for us. Consequently their input is more valuable to us. It should be possible to organize customers into groups, so that, for example, "Revenue 500" customers carry more weight when we evaluate messages. The weight factor should only be visisible to internal teams of course.
4 votesThis has been completed! Setup any custom data you want to pass in about your customers and see that information when looking at who has sent you messages. Learn more here: http://www.zenrep.com/article
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Email/UI notifications by message category
We have multiple product managers with different areas of interest so we have multiple admins in ZenRep. With our default forum, we have set up categories for each of the areas of interest. It would be great if the email alerts and dashboards could be rule based. If the category is x it goes to x product manager email. If the category is y then it goes to y product manager email.
8 votesThis has been completed!
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Merge topics from different content channels
The merge feature is restricted to one channel. Is it possible to allow merges of topics from different channels?
3 votesThis has been completed!
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Export users associated with messages/topics
Yes, you can now export at the user level as well as the message level and board level... but what we need is a way to get an export of the messages/topics along with WHO created them.
This is a key piece of functionality we need.
13 votesThis has been completed!
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Allow admins to split topics
I merged two topics by mistake, and there's now no way to unmerge them. An "unmerge" button next to merged topics would be very helpful.
12 votesThis has been completed!
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Ability to scroll through messages
Once I'm in a message in the admin console, i'd like to be able to scroll through (think "next" and "previous" buttons) instead of having to go back to the list of messages.
4 votesThis has been completed!
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Integrate Zendesk and ZenRep
As a zendesk customer I want to integrate uservoice in my support workflow.
Zendesk already has an integration for getsatisfaction but not for ZenRep. :-(
2 votesThis has been completed!
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Add admin tags to topics & users
It would be nice to have options to tag, categorize and assign topics within the Admin interface, invisible to users.
For example, I may want to tag topics with a particular date it helps organize things, so that once something has been done I can quickly find all the relevant topics and post a "Completed" message.
Also, if I know another admin would be the best person to comment on a topic, it would be good to "assign" it to them, so that they are prompted to reply.
Just a thought.
17 votesThis has been completed!
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Allow users to subscribe to suggestions
I would like to be able to "star" certain suggestions that I want to remember (if I have no more votes but want to keep tabs on interesting suggestions).
19 votesThis has been completed!
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Ability to hit ENTER to create if there are no matches
Instead of having to click the create new suggestion link
0 votes
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