54 results found
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Bulk merge multiple topics
Select and merge multiple duplicate topics at the same time.
62 votesThis has been completed! Now you can select multiple messages and click the blue Merge button to quickly merge them all together. We made some other improvements to the merge experience as well. Learn more here: http://www.example.com/article
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Bulk actions for messages
Ability to change status, delete, and merge (etc.) multiple threads at a time.
We have 5,853 unanswered messages going back to Nov 2010. We're getting 30 new messages per day. At some point we just have to cut our losses and let some of these old/stale messages go. We need the ability to bulk decline a whole page of messages at a time. Or a feature to 'expire' old messages that haven't had any action in a certain amount of time.
51 votesThis has been completed!
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Allow custom account attributes / traits
Allow custom account attributes / traits
39 votesThis has been completed!
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Ability to view all open messages across all forums in the Admin Console
This would make it easier for them to either create a quick export of just that information as well as manage the list directly without jumping between each topic.
34 votesThis has been completed!
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31 votes
This has been completed!
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Pull in Locale and Region Information into Analytics
Not only would this information to be able helpful to identify ideas that are popular in a certain regions, but also help identify issues that are being reported through the HelpDesk product. This also would be beneficial in correlation to NPS.
23 votesThis has been completed!
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Allow users to subscribe to suggestions
I would like to be able to "star" certain suggestions that I want to remember (if I have no more votes but want to keep tabs on interesting suggestions).
19 votesThis has been completed!
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Add admin tags to topics & users
It would be nice to have options to tag, categorize and assign topics within the Admin interface, invisible to users.
For example, I may want to tag topics with a particular date it helps organize things, so that once something has been done I can quickly find all the relevant topics and post a "Completed" message.
Also, if I know another admin would be the best person to comment on a topic, it would be good to "assign" it to them, so that they are prompted to reply.
Just a thought.
17 votesThis has been completed!
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Allow admins to select which topics they receive activity notifications for
Each topic is intended for a certain product which has it's own product manager. These managers would like notifications any time a new message is posted in that topic versus other topics.
14 votesThis has been completed! Find these new options in your profile settings.
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Allow admins to edit and delete previous Status Updates on threads
I updated status of a thread several times, each time specifying messages. Now when watching this thread users can see not just last status message but also previous ones if they click link "Show previous admin responses (2)". And there is no means for me to delete or edit them!
I don't want users to see obsolete responses. For example, if I just edit status message because of misspelling, it leaves old one and users can see both messages. Isn't it ridiculous? I can only delete the whole idea.
13 votesThis has been completed! There is now an edit button on the status. This will change the status as displayed on the website, but cannot change any emails you already sent with the original message.
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Export users associated with messages/topics
Yes, you can now export at the user level as well as the message level and board level... but what we need is a way to get an export of the messages/topics along with WHO created them.
This is a key piece of functionality we need.
13 votesThis has been completed!
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View all messages, topics, and users related to a specific company account
You can view all documents an individual user has created, but being able to see all the documents for an entire company would be even more useful, and help you see what a company as a whole is telling us.
Now that we have the “account” trait, it would be great if we could consolidate all documents and messages from users belonging to that organization (e.g., “Acme Co.”).
12 votesThis has been completed!
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Allow admins to split topics
I merged two topics by mistake, and there's now no way to unmerge them. An "unmerge" button next to merged topics would be very helpful.
12 votesThis has been completed!
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Display when a message received responses over time
Being able to view the last time a response received a vote would be a handy feature to have - being able to see if there are older messages with few votes and no recent activity would help determine whether or not to decline that message.
11 votesThis has been completed!
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When viewing an message in Admin Console, list the number of responses each users has made.
In the upgrade to the new ZenRep system, we lost the ability to view the number of responses that each user has applied to an message. This loss of functionality is cumbersome for us, causing us to export the message data in XLS or into reporting tools in order to access this information.
10 votesThis has been completed!
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Internally group related messages into one or multiple topics or collections (think Gmail Labels)
When a group of messages are related to a particular topic or theme, I want to be able to keep track of that collection and get stats on it, so I can share that information with managers and address the content together.
This would also be helpful for internally organizing content into multiple ways.
10 votesThis has been completed!
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In the Admin Console, hide “closed” topics by default
It would be very useful to view only topics that are "not closed" (all ideas that have been responded to as well as those which have not been responded to in one search). The current view is difficult to navigate due to the number of items that have been done or declined being mixed with other topics.
8 votesThis has been completed!
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Email/UI notifications by message category
We have multiple product managers with different areas of interest so we have multiple admins in ZenRep. With our default forum, we have set up categories for each of the areas of interest. It would be great if the email alerts and dashboards could be rule based. If the category is x it goes to x product manager email. If the category is y then it goes to y product manager email.
8 votesThis has been completed!
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7 votes
This has been completed!
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Allow admins to close comments on closed/declined messages
Allow ability to close comments on specific messages that are declined or closed.
6 votesThis has been completed!
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