54 results found
-
Display confirmation (update UI) when topics are merged
When merging a topic in the new UI, there is no visual feedback that the merge was successful.
1 vote -
Display users’ locations
When viewing messages, show the locations of the users to help determine if the topic is location-specific.
1 voteThis has been completed!
-
Support custom user and account traits with the Identify feature
You can pass the standard user and account traits, but sometimes you need to pass custom traits.
For example, your users have two different ID's, and you want both passed as traits.
6 votesThis has been completed!
-
Ability to view all open messages across all forums in the Admin Console
This would make it easier for them to either create a quick export of just that information as well as manage the list directly without jumping between each topic.
34 votesThis has been completed!
-
Be able to pass user/account traits via the API
Right now, you have to use the javascript code to pass user/account traits. It would be great if there was a way to also do this via the API. This would give admins more options for passing this data.
4 votesThis has been completed!
-
Remove reponse limitations
The limited response numbers turned me off to participating in message submission. Why place a limitation?
0 votes -
Allow admins to select which topics they receive activity notifications for
Each topic is intended for a certain product which has it's own product manager. These managers would like notifications any time a new message is posted in that topic versus other topics.
14 votesThis has been completed! Find these new options in your profile settings.
-
31 votes
This has been completed!
-
When merging topics, have the original topic become a note in the winning topic
It might also be helpful if there was a check box in the merge form to determine if this occurs or not.
5 votesThis was completed recently when making improvements to the merge process for bulk merge. Learn more here: http://www.zenrep.com/article
-
In the Admin Console, hide “closed” topics by default
It would be very useful to view only topics that are "not closed" (all ideas that have been responded to as well as those which have not been responded to in one search). The current view is difficult to navigate due to the number of items that have been done or declined being mixed with other topics.
8 votesThis has been completed!
-
Bulk actions for messages
Ability to change status, delete, and merge (etc.) multiple threads at a time.
We have 5,853 unanswered messages going back to Nov 2010. We're getting 30 new messages per day. At some point we just have to cut our losses and let some of these old/stale messages go. We need the ability to bulk decline a whole page of messages at a time. Or a feature to 'expire' old messages that haven't had any action in a certain amount of time.
51 votesThis has been completed!
-
Make a System Status page so people know when the service has maintenance or goes down.
This could be like the following system status pages:
Google: www.google.com/appstatus/
Twitter: status.twitter.com0 votesThis has been completed!
-
2 votes
-
Allow multiple option selection from the filters in Admin area
When in the admin console, sometimes I may want to view ideas with more than one status but not all. I would be really useful to be able to select multiple options
1 voteThis has been completed!
-
Lock messages from responses
I would like to be able to lock a message down from further commenting. Sometimes I like to leave a message up for other users to view that is not yet completed, but do not want to allow other users to comment. I have not yet been able to find a way to do this.
Thanks!
2 votesThis has been completed!
-
Display when a message received responses over time
Being able to view the last time a response received a vote would be a handy feature to have - being able to see if there are older messages with few votes and no recent activity would help determine whether or not to decline that message.
11 votesThis has been completed!
-
View all messages one has responded to across different forums in a single place
Here is the use case I usually have, A team of 6 - 7 people in my company take care of ZenRep messages each individually updating and commenting on 4-5 different topics, I have to go to each topic and filter by status and then scroll through pages to identify all the zenrep messages I have responded to .
It would be pretty cool if I could get a filter to see all the zenrep messages I / my colleague has updated across several topics. That way whenever we release a new update to our product we could quickly scan…
1 voteThis has been completed!
-
Allow admins to edit and delete previous Status Updates on threads
I updated status of a thread several times, each time specifying messages. Now when watching this thread users can see not just last status message but also previous ones if they click link "Show previous admin responses (2)". And there is no means for me to delete or edit them!
I don't want users to see obsolete responses. For example, if I just edit status message because of misspelling, it leaves old one and users can see both messages. Isn't it ridiculous? I can only delete the whole idea.
13 votesThis has been completed! There is now an edit button on the status. This will change the status as displayed on the website, but cannot change any emails you already sent with the original message.
-
Email/UI notifications by message category
We have multiple product managers with different areas of interest so we have multiple admins in ZenRep. With our default forum, we have set up categories for each of the areas of interest. It would be great if the email alerts and dashboards could be rule based. If the category is x it goes to x product manager email. If the category is y then it goes to y product manager email.
8 votesThis has been completed!
-
User demographics (who is contributing?)
Some customers are bigger revenue-drivers for us. Consequently their input is more valuable to us. It should be possible to organize customers into groups, so that, for example, "Revenue 500" customers carry more weight when we evaluate messages. The weight factor should only be visisible to internal teams of course.
4 votesThis has been completed! Setup any custom data you want to pass in about your customers and see that information when looking at who has sent you messages. Learn more here: http://www.zenrep.com/article
- Don't see your idea?