53 results found

1. Be able to get User and Account Traits via the API

   You can pass User and Account Traits via identify, but there's no way to get those out of ZenRep via the API. This would be helpful for building reports and integrations.

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2. Wrong german translation on feedback page

   "Holen Sie sich Ihre eigeneFeedback-Forum & Unterstützungs-Widget"

   should be:
   "Holen Sie sich Ihr eigenes Feedback-Forum und Unterstützungs-Widget".

   Also "Unterstützung doesn't need to be translated. "Support" sounds not that much machine translated. Most people use the word "Support" today. :-)

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   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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3. Errors in spanish version

   The spanish version has next wrong details:

   1) the click on "Todos los artículos" in column Knowledge base leads to the page with header "All artículos". I think it should be header "Todos los artículos" on the page.

   2) in the contact form window when the user clicks on the most popular question there is opening window with english link on the top - "open new window". I am pretty sure it should be nice to translate it in spanish.

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   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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4. be able to add a reply on behalf of a non-admin user

   A customer is attempting to create an interface for their users so they can see all their current and former tickets. They've done this but they'd also like to give them the opportunity to reply to a ticket from within this interface. At this time the API doesn't support such a feature as it would require them to set a user as an admin to add a reply to a message.

   Possibly could we add an optional user_id parameter when creating a ticket message to create one on behalf of another user?

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5. Formal/informal variant translations

   In many languages there are both informal and formal second person personal pronouns (see wikipedia: T–V distinction). For Dutch, the current translation uses a mix of both, whereas I would prefer to use the formal pronouns everywhere, to be consistent with our own site's text style. Others might prefer the informal variants, so translating all strings with the formal variant only is not a good solution. Having two translations (Dutch - formal, Dutch - informal) sounds like a maintenance nightmare though. I have no good solution, I guess, other than to allow users to override some translations on their own site.

   In many languages there are both informal and formal second person personal pronouns (see wikipedia: T–V distinction). For Dutch, the current translation uses a mix of both, whereas I would prefer to use the formal pronouns everywhere, to be consistent with our own site's text style. Others might prefer the informal variants, so translating all strings with the formal variant only is not a good solution. Having two translations (Dutch - formal, Dutch - informal) sounds like a maintenance nightmare though. I have no good solution, I guess, other than to allow users to override some translations on their own… more

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6. where do i get the forum id to rails generate with your gem

   it says use the forum ID here which is under admin widgets but do not see it?

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7. Add API funtion to upload an attachment when raising a bug

   When I use the widget to raise a bug, it is possible to add an attachment. In the C# API I found no similar function.

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8. Fetch tickets assigned to a certain Support Queue

   When the Support Queues were released, filtering based on a support queue was not added to the API, only Admin Console. Our UI should be reflected in our API too.

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9. Add Thai to translate.ZenRep.com

   Customers who speak Thai (or who's users speak Thai) would like the option to translate our tool into Thai.

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10. PHP API Example for Retrieving Information

    I have seen many Places even i searched a lot before using it that is there any example for PHP to retrieve the data using API here are few examples i am posting but few things needed:

    1. Make Sure you have the API Key which you can get by going in Settings>Channels
       
    2. Apply for the API Client in the API section clicking "Add API client" button fill the form and it will generate a API Key and some other useful information
    3. Now Open your PHP File Lets say you want to get all the articles on your Website using API then you can use following code:

    $r = new HttpRequest('https://YOUR_DOMAIN_NAME/api/v1/articles.json', HttpRequest::METHGET);
    $r->addQueryData(array('client' => 'INSERTYOURAPIKEY_HERE'));
    try {
    $r->send();
    if ($r->getResponseCode() == 200) {

                               $obj=json_decode($r->getResponseBody());
                               print_r($obj);
    
                       }
            } 
    catch (HttpException $ex) {
               echo $ex;
             }
    

    Make Sure you Put Relevant Info Like your Domain name and API KEY to run this code

    I have seen many Places even i searched a lot before using it that is there any example for PHP to retrieve the data using API here are few examples i am posting but few things needed:

    1. Make Sure you have the API Key which you can get by going in Settings>Channels
       
    2. Apply for the API Client in the API section clicking "Add API client" button fill the form and it will generate a API Key and some other useful information
    3. Now Open your PHP File Lets say you want to get all the articles on your Website using API… more
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11. enable setting/changing a user password

    this would be beneficial for mobile apps that want to keep their UI 100% native and still want to offer password protection for accounts.

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12. fix escaping in /api/v1/suggestions.json and others

    currently, only the xml output properly escapes suggestions' fields. I've seen problems with the "text" and "formatted_text" attributes, but it might extend to "title" and others. the values contain unescaped newlines and double quotes. examples:

    "text":"ZenRep pro tip #1: \n

    and

    "formatted_text":"\u003Cdiv class="typeset"\u003E\u00
    (class="typeset" being the problematic part)

    this applies at least to the responses sent by /api/v1/suggestions.json and /api/v1/forums/{forum_id}/suggestions.json

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13. Filter suggestions by status

    It does not look like there is a way to list suggestion by status.

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14. Filter / sort articles

    Can we have the ability to sort / filter articles.
    We need to display firt, all usefull articles, it seems we can only have them alphabetical sorted

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15. ...create a second German translation.

    Hi!
    In German, we have two ways to translate "you". One is the formal version "Sie", which would be used if you call someone by the last name.
    And we have "Du", which is personal, used when you call someone by the first name.

    I'd like to address my users this way, but I cannot just change the default "German" translation of course.

    A second "German" translation would allow us to change this.

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16. Please add Tatar language.

    tt_RU locale

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17. Allow a user to associate a category when creating a suggestion

    It does not look like there is a way to associate a category w/in the API when adding a suggestion.

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18. Retrieve all suggestions status

    It would be usefull to be able to use the API to retrieve all suggestions status

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19. Search wildcard

    think the idea to search via wildcards in your tickets' search method would be great. The method is "/api/v1/tickets/search.json?query={query}"

    Something like asterisks or percent signs would work fine I think, so I could search a custom field "contact phone number" to match only area codes:

    /api/v1/tickets/search.json?query="Contact Phone Number":951

    Right now it has to be the full field value.

    Thank you.

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20. Please add Croatian language

    Please add Serbian or Croatian language

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    Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Non laboro, inquit, de nomine. Dat enim intervalla et relaxat. Pollicetur certe. Sullae consulatum? Equidem e Cn. Duo Reges: constructio interrete.