53 results found

1. Be able to get User and Account Traits via the API

   You can pass User and Account Traits via identify, but there's no way to get those out of ZenRep via the API. This would be helpful for building reports and integrations.

   4 votes

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   Completed  ·  0 comments  ·  Delete…  ·  Admin →

2. be able to add a reply on behalf of a non-admin user

   A customer is attempting to create an interface for their users so they can see all their current and former tickets. They've done this but they'd also like to give them the opportunity to reply to a ticket from within this interface. At this time the API doesn't support such a feature as it would require them to set a user as an admin to add a reply to a message.

   Possibly could we add an optional user_id parameter when creating a ticket message to create one on behalf of another user?

   2 votes

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   Completed  ·  10 comments  ·  Delete…  ·  Admin →

3. Errors in spanish version

   The spanish version has next wrong details:

   1) the click on "Todos los artículos" in column Knowledge base leads to the page with header "All artículos". I think it should be header "Todos los artículos" on the page.

   2) in the contact form window when the user clicks on the most popular question there is opening window with english link on the top - "open new window". I am pretty sure it should be nice to translate it in spanish.

   1 vote

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   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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4. Fetch tickets assigned to a certain Support Queue

   When the Support Queues were released, filtering based on a support queue was not added to the API, only Admin Console. Our UI should be reflected in our API too.

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5. Allow a user to associate a category when creating a suggestion

   It does not look like there is a way to associate a category w/in the API when adding a suggestion.

   1 vote

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6. Get german translation right

   The german translation is extremely buggy. E.g.

   "Comment" is translated as "Kommentar" but so is "Comments". Correct translation would be "Kommentare".

   Some translations (https://twitter.com/peter_hacker/status/22069371844#) are so crude that I'm unable to understand what is exactly meant by them.

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7. Portuguese Suport

   Hello good afternoon
   I wonder if there is some support in Portuguese ?
   I await a return

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   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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8. Wrong german translation on feedback page

   "Holen Sie sich Ihre eigeneFeedback-Forum & Unterstützungs-Widget"

   should be:
   "Holen Sie sich Ihr eigenes Feedback-Forum und Unterstützungs-Widget".

   Also "Unterstützung doesn't need to be translated. "Support" sounds not that much machine translated. Most people use the word "Support" today. :-)

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   1 comment  ·  Delete…  ·  Admin →
   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

   Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quo tandem modo? Duo Reges: constructio interrete. Quid adiuvas? Sullae consulatum? Minime vero istorum quidem, inquit. Istic sum, inquit. Haeret in salebra. Confecta res esset.

9. Error in date text in comments (Korean)

   As in screen shot 'Month' in Korean appears '월월'.
   Correct translation is '월' but I can't find where to in 'translate.google.com'.

   Also Timezone appears JST when change account language setting to Korean. It should be KST.

   Hope this help.
   Thanks.

   •  

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   Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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10. Please add Armenian translation/localization

    My website is in English and Armenian. It is not released yet. If you add Armenian language my Armenian users also would be able to leave a feedback.

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    Completed  ·  AdminEden Balistreri (Admin, ZenRep) responded

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11. Please add Afrikaans as a language
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    Completed  ·  AdminEmmalee Towne (Product Manager, ZenRep) responded

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12. Formal/informal variant translations

    In many languages there are both informal and formal second person personal pronouns (see wikipedia: T–V distinction). For Dutch, the current translation uses a mix of both, whereas I would prefer to use the formal pronouns everywhere, to be consistent with our own site's text style. Others might prefer the informal variants, so translating all strings with the formal variant only is not a good solution. Having two translations (Dutch - formal, Dutch - informal) sounds like a maintenance nightmare though. I have no good solution, I guess, other than to allow users to override some translations on their own site.

    In many languages there are both informal and formal second person personal pronouns (see wikipedia: T–V distinction). For Dutch, the current translation uses a mix of both, whereas I would prefer to use the formal pronouns everywhere, to be consistent with our own site's text style. Others might prefer the informal variants, so translating all strings with the formal variant only is not a good solution. Having two translations (Dutch - formal, Dutch - informal) sounds like a maintenance nightmare though. I have no good solution, I guess, other than to allow users to override some translations on their own… more

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13. where do i get the forum id to rails generate with your gem

    it says use the forum ID here which is under admin widgets but do not see it?

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14. Add API funtion to upload an attachment when raising a bug

    When I use the widget to raise a bug, it is possible to add an attachment. In the C# API I found no similar function.

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15. Add ability to log out SSO users via API

    Ability to log out SSO users via API.

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16. Add Thai to translate.ZenRep.com

    Customers who speak Thai (or who's users speak Thai) would like the option to translate our tool into Thai.

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17. List of All the Topics??

    Is there a API method to get only the list of topics ? right now i can get the list of the articles by topic id but how can i get the list of only topics ?

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18. Provide an API for Support Queues

    Updating the memberships (and who gets notification when a new ticket arrives) of Support Queues would be useful feature.

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19. PHP API Example for Retrieving Information

    I have seen many Places even i searched a lot before using it that is there any example for PHP to retrieve the data using API here are few examples i am posting but few things needed:

    1. Make Sure you have the API Key which you can get by going in Settings>Channels
       
    2. Apply for the API Client in the API section clicking "Add API client" button fill the form and it will generate a API Key and some other useful information
    3. Now Open your PHP File Lets say you want to get all the articles on your Website using API then you can use following code:

    $r = new HttpRequest('https://YOUR_DOMAIN_NAME/api/v1/articles.json', HttpRequest::METHGET);
    $r->addQueryData(array('client' => 'INSERTYOURAPIKEY_HERE'));
    try {
    $r->send();
    if ($r->getResponseCode() == 200) {

                               $obj=json_decode($r->getResponseBody());
                               print_r($obj);
    
                       }
            } 
    catch (HttpException $ex) {
               echo $ex;
             }
    

    Make Sure you Put Relevant Info Like your Domain name and API KEY to run this code

    I have seen many Places even i searched a lot before using it that is there any example for PHP to retrieve the data using API here are few examples i am posting but few things needed:

    1. Make Sure you have the API Key which you can get by going in Settings>Channels
       
    2. Apply for the API Client in the API section clicking "Add API client" button fill the form and it will generate a API Key and some other useful information
    3. Now Open your PHP File Lets say you want to get all the articles on your Website using API… more
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20. Update your API docs for listing Ticket Notes

    The documentation for the list endpoint on Ticket Notes is out of date.
    It now returns ticket information under the 'ticket' key, and the 'text' key has been renamed to 'body'.

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