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  1. All outgoing emails are signed with default DKIM keys. It would be great if admins had the option to sign out going emails with their own DKIM keys.

    16 votes

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    7 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Email forward to ticket

    Allow an option to forward an email into the system to make it a ticket, perhaps it could be a special email address so that you can either forward a mail as now or send it in and make it a ticket.

    9 votes

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    3 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Responses to messages are sent via email to our end-users. It would be very good if we could customize those emails via templates. Ideally, we could customize header, body, and footer sections, and would be able to include our own custom HTML code in all those sections.

    3 votes

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    2 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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  4. If an inbound email has a specific CC address they want to be able to delete the ticket if it is also addressed to that alternate address.

    2 votes

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    0 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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  5. As an example, to be able to add many email addresses in bulk.

    1 vote

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    0 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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  6. So the end user doesn't need to check their email for the response - they can stay in the application.

    1 vote

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    0 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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