31 results found
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Allow smile or frown emoji messages
Allow smiles and frowns for messages
the whole thing could be optional (based on admin decision)
will get more messages if they are quicker
the kids all use emojis8 votesSorry, we are not moving forward with this.
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Reward some users with more responses.
Users could accumulate, possibly controllable by an admin preference, more responses based on how often they reply on messages or submit new topics. This way active users could be rewarded for their efforts.
7 votesSorry, we are not moving forward with this.
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ability to choose what fields are pulled with SalesForce gadget
The following fields are pulled, but won't show if there is no data:
Account Details
The account name
The contact's name
The contact's phone number
The sales rep for the account
Opportunity
Opportunity's name
Amount
Stage
Sales rep
Recent TasksThe 3 most recent "Tasks" for that account, and the name of the contact connected to those tasks.
It would be nice to be able to choose certain fields not to pull (even if there is data) as it may be irrelevant and clutter the UI.
2 votes -
Downvote Ability
Would like to be able to downvote ideas.
1 voteSorry, we are not moving forward with this.
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Don't add admins as responders when they create messages for users
Admin creates a message for a user in the admin console with 'capture responses'. They are automatically added as a responder.
They are simply trying to capture the user's response and share that on their ZenRep site.
1 voteSorry, we are not moving forward with this.
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Implement the ability for group funding of features
When admins review ideas there should be an option to set the idea as "group fundable".
Setting this requires the admin to enter an amount of money that would cover the development costs.
Then, any user can click to add funds (you would have to integrate with a payment gateway and paypal) and once the funding total is reached the entire amount is paid to the admin to get the work under way.
1 vote -
0 votes
Sorry, we are not moving forward with this.
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Hide "Flag as inappropriate" link when it will have no effect
If an idea was submitted by an admin, or has been addressed in some way by an admin, user moderation has no effect. But the link in the UI sets the expectation that it will have some effect.
0 votes -
Expandable text shortcodes for ticket replies
Shortcodes for ticket replies.
For example if I want to write "If you need any more help please do let me know", I could type "[more help]" instead of writing the whole sentence out every time.
0 votes -
Sign in with Twitter
We can sign in with facebook and google, why not twitter too ?
:)0 votes -
Detect words like "thank you" in email, and count those like you do Kudos.
People don't really use kudos enough for it to be a good stat.
If you count words like thank you, thanks, awesome, perfect and other indicators of happiness, in replies from users, it would be a better measure I think.
0 votes -
0 votes
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Ticket numbers should be randomized
Currently, tickets are numbered using increasing serial numbers. 1, 2, 3...
This is a simple enough way of doing things, but it also broadcasts to the entire world how many tickets the company (the ZenRep customer) has opened. e.g. If a customer opens a ticket and then sees this is ticket #3 - this isn't a confidence inspiring number. It reveals, potentially, how many users the company is serving. For young companies this could be a disadvantage. It would be better if each company could have its ticket serial number start form some random high number. This way people can't…0 votes -
Create an area where we can upload things to be downloaded by our users
Our company uses a lot of marketing materials that our members would like to download. I suggest creating an area or allowing links to downloadable content in the forums.
0 votes -
Have Karma scores visible for users for all to see
It would be great if users of a forum could have some sort of indicator of who is a "power user" or prolific poster
0 votes -
Compete with Wildfire and North Social: Allow Facebook Voting Contests
Facebook has strict contest rules and I think your tool could actually compete with some of the big contest app players for simple voting based contests.
0 votes -
Remove greyed-out "Vote" button for closed ideas
Once an idea has been closed, I'd like the Vote button to disappear completely instead of being greyed out. It still looks like an active button when it's greyed out, which has been a bit confusing to me.
0 votes -
create tag cloud
creating a tag cloud allows users and admins to see which words are being used the most and would be the source for finding what phrases and extracting meaning from large data sets
0 votes -
Email links should open on customer's website, if the forum is embedded
Currently when users click links to confirm their email addresses or get notified of new activity on their ZenRep site, the dialog opens on their ZenRep site. If your ZenRep Forum is embedded on your actual website, could the dialog open in here instead?
0 votes -
RTL language support for all UIs
Right now you can only format tickets LTR. But for languages that are RTL, it doesn't look professional or read correctly for users.
0 votes
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