HipChat Service Hook—Be able to send notifications when tickets are added to a specific queue
Right now you can push notifications to HipChat for new tickets and new ticket replies. It would be great if you could also send notifications when a ticket is assigned to a specific queue. So you could notify the "Sales" room in Hipchat when a ticket is assigned to the Sales Support Queue.
3
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea