Be able to require admins to fill out a custom field before they can answer/close a ticket
You can require users to fill out custom fields. But it would nice if you could require an admin fill out a custom field before they could respond to or close the ticket.
It can be easy to forget to fill out a custom field when answering tickets, but that data is extremely important for reporting purposes.
4
votes
AdminRowland Jacobi
(Support Manager, ZenRep)
shared this idea