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  1. Mobile App to run support

    1 vote

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  2. It could be fine to set a "Bcc" copy by default for every message sent, like a logging or to notify all the support team.

    1 vote

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  3. Hot, Top, and New are all ways of sorting the suggestions. Since only one of them can be applied at a time, they might as well be combined into a "Sort" dropdown list to save visual space.

    0 votes

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  4. 0 votes

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  5. Make tickets searchable so other user can search among tickets which are set as "public"

    1 vote

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  6. Increase the odds of having the most relevant topics show up with having the Ability to Add Tags/Alternate Questions for Topics

    0 votes

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  7. When an agent adds someone as a Cc on a ticket, it includes the thread when "include ticket thread" is checked.

    But currently, the feature doesn't support including the attachment as part of the thread.

    This means if the person Cc'd needs to see the attachment, the agent has to re-add it, which is very time consuming.

    Including the attachment as part of the ticket thread, would be the best option.

    4 votes

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  8. Not doll hairs

    0 votes

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  9. View closed/archived service requests.
    Global Admins should be able to view all service requests sent in for the tenant. Whether they are open, closed or archived. With the ability to see who created the service request, what was the issue and what was the solution to the issue and any emails that were sent regarding the service reference number. Global Admins need to know this to keep overall control/knowledge of what is being requested for their tenant.

    0 votes

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  10. As an admin, I'd like the ability to merge multiple tickets from the same user into a single ticket. This would be helpful if a user submits multiple tickets related to the same issue, or if they submit a followup ticket.

    2 votes

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  11. When clicking on our company name tab, there are buttons to filter All/Rooms/People.

    It would be very useful to also have buttons to filter Open/Private/Closed rooms too.

    This would help quickly find closed rooms that you might want to Open.

    0 votes

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  12. It is hard to parse out all the labels associated with an idea when exporting

    1 vote

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  13. I would like to change messages that have already been sent.

    0 votes

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  14. I only want to add the customer as a supporter and not be forced to type in text.

    1 vote

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  15. Minimal mobile dashboard.

    A minimal mobile UI to assign a ticket or close it. The same for comments.

    0 votes

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  16. Shortcut keys especially in Tickets.

    1 vote

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  17. Poder exportar a Excel

    0 votes

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  18. Sometimes you respond to a ticket and are awaiting the user's response to resolve the issue. It would be great if you could set it so a reminder is sent out to users xx amount of days after an admin has answered, reminding them of their outstanding issue and asking them if it's resolved or if they still need help.

    1 vote

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  19. When creating new articles, I often want to use an existing article's info and formatting as a starting point.

    1 vote

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  20. For providing updates around product issues and changes that all users should be notified about.

    2 votes

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